Eleah Nokovich
Philadelphia,PA
Summary
A passionate individual that excels in interpersonal and critical thinking with 5 years of customer service experience. Seeking a full-time position in higher education or in public health positions to highlight my adaptability, empathy and commitment to serving the community.
Overview
2
2
years of professional experience
Work History
Financial Aid Counselor
Temple University, Student Financial Services
Philadelphia, Pennsylvania
02.2023 - Current
- Schedule and Administer in-person, phone call, and zoom appointments with students & families advising each individual on their unique Financial Aid Letter
- Evaluate and discuss Unusual Circumstances Appeals adhering to University policy of confidentiality with sensitive and confidential information, confirming third party documentation meets federal guidelines
- Generate and package student's Financial Aid Awards based upon Federal and State guidelines, eligibility, and regulations to students attending Temple University Main & Temple Japan Campuses
- Maximizes each student's account by providing additional loan funding, appeal inquiries and policy information
- Communicates with outside scholarship and grant organizations assuring each applicable student's funding criteria is being met.
Youth Detention Counselor Trainee
Philadelphia Juvenile Justice Service Center- City of Philadelphia
Philadelphia
08.2022 - 01.2023
- Conducted individual and group counseling sessions, established a rapport with detained youth, and monitored security in both living and program areas
- Effectively observed interactions between youth to ensure safety and security was met at all times, de-escalating potential alterations by responding quickly to crisis or emergencies
- Documented day to day activities with residents and facilities to confirm there was no breach of security, and communicating with upper management for periodic supervision.
Social Work Intern
Mitzvah Circle Foundation
Norristown
01.2022 - 04.2022
- Performed client screenings and accurately recorded data in case files on SalesForce to facilitate clinical case coordination services and case management duties
- Offering community resource guidance to clients to meet family needs for assistance
- Distributed personalized items depending on each family's requests.
Education
Bachelor of Science - Psychology
University of Alabama At Birmingham
04-2022
Master of Social Work Online (MSW) -
Temple University
Skills
- Policy Interpretation
- Financial Counseling
- Microsoft Office
- Crisis Intervention
- Behavioral Interventions
- Building Rapport
- Interpersonal Communication
- Cultural Awareness
- Customer Service
- Federal Aid Regulations Knowledge
Timeline
Financial Aid Counselor
Temple University, Student Financial Services
02.2023 - Current
Youth Detention Counselor Trainee
Philadelphia Juvenile Justice Service Center- City of Philadelphia
08.2022 - 01.2023
Social Work Intern
Mitzvah Circle Foundation
01.2022 - 04.2022
Bachelor of Science - Psychology
University of Alabama At Birmingham
Master of Social Work Online (MSW) -
Temple University
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