Eleanor Hernandez
Mastic,New York
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Customer Service Representative/Auto Claims Representative
Geico Insurance Company
06.2020 - 02.2024
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Delivered prompt service to prioritize customer needs.
- Took first reports from policy holder and claimants.
- Set up towing and inspections for repairs.
- Meet and exceeded all our team goals.
Customer Service Representative/ work at home
Arise
04.2011 - 05.2020
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Created and maintained detailed database to develop promotional sales.
- Investigated and resolved customer inquiries and complaints quickly.
- Meet and exceeded our team goal.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
Education
Associate of Applied Science -
Suffolk Community College
Selden, New YorkSkills
- Reading Comprehension
- Account Updates
- Team building
- Adaptability and Flexibility
- Claims investigation
Timeline
Customer Service Representative/Auto Claims Representative
Geico Insurance Company
06.2020 - 02.2024
Customer Service Representative/ work at home
Arise
04.2011 - 05.2020
Associate of Applied Science -
Suffolk Community College
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