Eleanor “Elly” McMahan
Myrtle Beach,SC
Summary
Dynamic server with extensive experience at JPeters Restaurant, excelling in high-volume dining environments. Proven ability to enhance customer satisfaction through effective upselling techniques and positive guest interactions. Skilled in POS system operations and adept at multitasking, ensuring order accuracy while maintaining a warm and friendly atmosphere.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
JPeters Restaurant
Murrells Inlet, SC
10.2023 - 12.2024
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
FOH Manager
1801 Grille
Columbia SC
03.2023 - 10.2023
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
Server
Copper River Grille
Greenville SC
08.2022 - 02.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Liberty on the Lake Restaurant
Columbia SC
04.2022 - 08.2022
Education
Bachelor Of Science - Hotel Restaurant And Tourism Administration
University of South Carolina
Columbia, SCSkills
- High volume dining
- Order accuracy
- Food safety practices
- Food and beverage pairings
- Multitasking and organization
- Upselling techniques
- Point of sale (POS) system operations
- Responsible beverage service
- Team player
- Reliable and responsible
- Warm and friendly
Certification
T.I.P.S
ServSafe
Timeline
Server
JPeters Restaurant
10.2023 - 12.2024
FOH Manager
1801 Grille
03.2023 - 10.2023
Server
Copper River Grille
08.2022 - 02.2023
Server
Liberty on the Lake Restaurant
04.2022 - 08.2022
Bachelor Of Science - Hotel Restaurant And Tourism Administration
University of South Carolina