Elecia Arias
Denver,CO
Summary
Adept at driving customer satisfaction and team performance, my tenure at Walmart showcased my ability to elevate sales and resolve complaints efficiently, reflecting my strong customer service and leadership skills. An avid learner, I excel in fast-paced environments, consistently ensuring quality and compliance across roles.
Overview
8
8
years of professional experience
Work History
Shift Manager
Qdoba Eats
Brighton
02.2024 - Current
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
EVS Housekeeper
Centura Health
Louisville, Colorado
09.2020 - 06.2021
- Cleaned and maintained all patient rooms, bathrooms, corridors, offices and other assigned areas according to established procedures.
- Sanitized patient rooms after discharge using appropriate chemicals and supplies.
- Stocked linen closets with fresh linens on a daily basis.
- Followed infection control protocols when disposing of used linens and trash bags.
- Utilized standard cleaning products such as bleach, disinfectants, glass cleaner in accordance with OSHA regulations.
- Participated actively in training sessions related to housekeeping duties and safety protocols.
- Responded quickly to calls for spills and other potentially dangerous situations.
Retail Manager
Walmart
Thornton, Colorado
02.2020 - 09.2020
- Managed daily operations of the store, including opening and closing procedures.
- Supervised staff to ensure customer satisfaction and proper performance of duties.
- Developed strategies for increasing sales and improving customer service.
- Hired, trained, mentored, and evaluated staff members on a regular basis.
- Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
Fast Food Worker
Taco Bell
Brighton, Colorado
11.2016 - 02.2020
- Greeted customers and took their orders in a friendly and efficient manner.
- Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
- Operated cash register to process customer payments accurately and efficiently.
- Ensured that all food products were prepared fresh daily and stored properly.
Education
High School Diploma -
Thornton High School
Thornton, CO05-2020
Skills
- Customer Service
- Safe Food Handling
- Cleaning and sanitation
- Engaging personality
- Money Handling
- Reliable team worker
- Excellent multi-tasker
- Perform well in high-demand, fast-paced environments
- Avid Learner
Timeline
Shift Manager
Qdoba Eats
02.2024 - Current
EVS Housekeeper
Centura Health
09.2020 - 06.2021
Retail Manager
Walmart
02.2020 - 09.2020
Fast Food Worker
Taco Bell
11.2016 - 02.2020
High School Diploma -
Thornton High School