Elektra Monroe
Petersburg,TX
Summary
Accomplished in enhancing customer experiences at Outback Steakhouse, I leveraged hospitality service expertise and teamwork to resolve complaints, ensuring satisfaction. Demonstrated exceptional memory retention and customer service skills by efficiently managing reservations and seating, contributing to a loyal clientele base. Achieved notable improvements in service delivery through proactive supply restocking and collaboration.
Overview
2
2
years of professional experience
Work History
Server Assistant
Outback Steakhouse
Lubbock, TX
09.2023 - Current
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Stocked service stations with ice, napkins and straws.
- Responded promptly to requests from servers or other staff members.
- Resolved guest complaints to maintain complete customer satisfaction.
- Demonstrated ability to multi-task by performing additional duties as assigned.
- Delivered exceptional customer service through friendly interactions with guests.
Host
Outback Steakhouse
Lubbock, TX
06.2023 - 09.2023
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Contributed to team efforts by accomplishing related tasks as needed.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Stayed attentive to server availability and table turnover to quickly seat guests.
Education
High School Diploma -
Petersburg High School
Petersburg, TX05-2023
Some College (No Degree) -
Texas Tech University
Lubbock, TXSkills
- Customer service
- Customer feedback collection
- Hospitality service expertise
- Supply restocking
- Heavy lifting
- Teamwork and collaboration
- Memory retention
- Responsible and trustworthy
- Cleaning and sanitizing
Timeline
Server Assistant
Outback Steakhouse
09.2023 - Current
Host
Outback Steakhouse
06.2023 - 09.2023
High School Diploma -
Petersburg High School
Some College (No Degree) -
Texas Tech University
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