ELENA CORRAL-CARRENO
CHULA VISTA
Summary
Dental Office Manager with over 13 years of experience in enhancing patient flow and service delivery through effective team leadership and process improvement. Proven success in streamlining billing and scheduling systems, resulting in increased financial accuracy and patient satisfaction. Adept at conflict resolution and fostering a collaborative team environment, committed to continuous improvement and excellence in customer service.
Overview
18
18
years of professional experience
Work History
Dental Office Manager
QGDC
Tijuana
01.2005 - 06.2018
- Managed daily operations of the dental office, enhancing patient flow and achieving noticeable gains in appointment efficiency.
- Trained and mentored staff, cultivating a collaborative team environment that led to enhanced service delivery.
- Streamlined billing processes to reduce errors, resulting in improved financial accuracy and timely collections.
- Implemented a patient scheduling system that optimized appointment allocation, achieving measurable improvements in patient wait times and satisfaction.
- Analyzed patient feedback to refine service protocols, resulting in a marked increase in patient retention and satisfaction scores.
- Fostered a culture of continuous improvement by encouraging staff input, which strengthened team morale and improved overall service delivery.
Administrative Assistant
Travel Headquarters
San Diego
01.2000 - 04.2004
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Managed office supplies inventory and placed orders when necessary.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Processed invoices for payment using accounting software applications.
- Handled confidential documents in an organized fashion according to established protocol.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Proofread content for typo-free emails and documentation.
Education
BA - International Business with emphasis in Latin America & Bilingual (English/Spanish)
San Diego State University
San Diego12.1996
Skills
- Conflict Resolution
- Customer Service
- Team Leadership
- Process Improvement
References
Mayra Galaz, QGDC, mayras@fgsystems.com, 6192049218
Hobbies and Interests
- Power walking
- Dancing
- Traveling
- Puzzles
- Bible Studies Group
Languages
Spanish, Native
Personal Information
Date of Birth: 03/24/70
Timeline
Dental Office Manager
QGDC
01.2005 - 06.2018
Administrative Assistant
Travel Headquarters
01.2000 - 04.2004
BA - International Business with emphasis in Latin America & Bilingual (English/Spanish)
San Diego State University