Elena Efrim
Doha,DA
Summary
Customer service and hospitality professional with a strong work ethic, adaptability, and exceptional service skills. Adept at meeting deadlines in high-pressure situations. Passionate about contributing to passengers satisfaction and organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Head of Hostess
STK Ritz Carlton
Doha
02.2022 - Current
- Trained and mentored new employees.
- Welcomed and provided high-level service to top VIP guests, including Presidents and delegations during the World Cup period.
- Ensured exceptional guest experiences by catering to special needs and addressing feedback.
- Managed reservations, provided accurate wait times, and monitored waiting lists.
- Coordinated with waitstaff on seating arrangements and provided menus to guests.
- Handled incoming calls and responded to guest emails promptly.
- Handling cash float and cashiering job.
- Assisted wait staff as necessary and sold restaurant products to enhance guest satisfaction.
- Assisted other outlets as a part of the teamwork.
Loans Expert and Administrator
O.C.N. Microinvest SRL
01.2019 - 02.2022
- Developed and managed lending activities, including client visits and market analysis, to meet business needs.
- Analyzed client information and made informed decisions on loan applications.
- Prepared loan documentation and managed current portfolio development.
- Addressed late payment situations and worked with problematic clients to find solutions.
- Provided support and training to new colleagues, enhancing team performance and service quality.
- Ensured compliance with lending processes and completed necessary documentation.
Education
Master's Degree - Economic Law
Academy of Economic Law, Moldova
12.2019
Bachelor's Degree - Economic Law
Academy of Economic Law
12.2017
Skills
- Customer Service
- Excellent verbal communication skills
- Teamwork-enjoy working with other people
- Adaptability
- Empathy and understanding
- Problem-Solving and conflict mediation
- Training and mentoring
- Digital Skills
Languages
- English, Fluent
- Russian, Fluent
- Romanian, Fluent
Affiliations
- Travel
- Make up and skincare
- Reading
Certification
- School of personal psychology of Natalia Kholodenko.
"Love and motivation" - 22 hours - 2020 - Make up artist 145 hours 2017
- Initial training courses for mediators (120 hours) from 17 February -15 March 2014
Languages
Romanian
First Language
English
Advanced (C1)
C1
Russian
Proficient (C2)
C2
Italian
Beginner (A1)
A1
Timeline
Head of Hostess
STK Ritz Carlton
02.2022 - Current
Loans Expert and Administrator
O.C.N. Microinvest SRL
01.2019 - 02.2022
Master's Degree - Economic Law
Academy of Economic Law, Moldova
Bachelor's Degree - Economic Law
Academy of Economic Law
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