Elena Ellis

Dynamic customer service professional with extensive experience at Best Buy Health, excelling in problem resolution and client relations. Proven ability to enhance customer satisfaction through effective communication and active listening. Skilled in CRM software and adept at training team members, consistently achieving performance goals in high-pressure environments.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Diligent with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

• Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Customers would leave messages at end of calls about there service and experience with the agent scoring them and telling us why they gave that score . All stated that they felt understood and the compassion behind the agencies voice that they wanted to help. Some wanted to leave  or disconnect but after being giving time and assistance they stayed and was very happy with the fact someone was willing to assist them how to work their product and how to understand  what it does. Some would just be happy to have a small conversation just to be heard by an agent and giving just a few minutes of there time. There hearts melted and that's why I loved that I was able to do that for them every time for as long as I did.