Elena Flores
Jackson,WY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Manager on Duty
Silver Dollar Inc
Jackson, WY
03.2023 - Current
- Performed administrative tasks such as filing documents or preparing reports
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Trained new employees on job duties and company policies.
- Provided guidance and support to team members when needed.
- Recruited and trained new employees to meet job requirements.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated tasks among team members according to their strengths and abilities.
Front Desk Leader
Anvil Hotel
Jackson, WY
10.2021 - 03.2023
- Facilitated successful front desk operations for high-volume hotel.
- Handled cash transactions accurately and responsibly, balancing the accounts at the end of each shift.
- Assisted organizational efforts by filing, entering data and answering phones.
- Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Managed tasks and responsibilities for front office employees when the team was understaffed.
- Facilitated communication between management teams during shift changes.
- Addressed any issues or concerns reported by guests promptly and professionally.
- Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
- Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage.
- Coordinated with housekeeping staff to ensure rooms were properly prepared for incoming guests.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Coordinated support to facilitate general office operations.
Education
Bachelor of Hospitality Management -
Benemerita Universidad Autonoma De Puebla
Puebla, Mexico 01-2006
Skills
- Customer service
- Team building
- Effective communication
- Time management
- Staff training and development
- Attention to detail
- Documentation and reporting
Timeline
Manager on Duty
Silver Dollar Inc
03.2023 - Current
Front Desk Leader
Anvil Hotel
10.2021 - 03.2023
Bachelor of Hospitality Management -
Benemerita Universidad Autonoma De Puebla