Elena Henderson
San Francisco,CA
Summary
Experienced Sales Associate with a proven track record of enhancing customer engagement and loyalty in diverse retail environments, including Macy's and Victoria's Secret. Demonstrates exceptional skills in customer service, makeup application, and product sales management. Consistently drives store performance and ensures high levels of customer satisfaction. Known for maintaining a professional appearance and work ethic. Flexible and eager to advance in the field of retail management.
Overview
15
15
years of professional experience
Work History
Sales Associate
Macy's
San Francisco, CA
10.2023 - 01.2025
- Customer Service Enhanced customer engagement by proactively opening Macy's accounts
- Elevate client satisfaction by delivering exceptional makeup application services
- Foster positive customer interactions, ensuring a welcoming environment
- Drive store performance through strategic customer service initiatives
- Meticulously manage product samples distribution to boost sales opportunities
- Enhance customer loyalty by providing tailored makeup advice
Sales Associate
Victoria's Secret
San Francisco, CA
09.2023 - 03.2024
- Customer Service
- Bra Measurements
- Showing and demonstrating new arrivals
- Recovery/ Getting the store neat and clean
- Giving the customers a elevated shopping experience
Sales and Leasing Consultant
Sares-Regis Group
Oakland, CA
06.2023 - 09.2023
- Customer Service
- Helping Residents with any concerns and placing work orders
- Sending emails
- Following up on prospects
- Meeting weekly /monthly sales goals
- Conducting daily tours of the community
- Strong closing skills/ Lease -up
Sales and Leasing Consultant
Jasper Apartments
San Francisco, CA
08.2022 - 04.2023
- Customer Service and Resident retention
- Helping Residents with any concerns
- Responding to work orders
- Following up on prospects
- Meeting monthly sales goals
- Strong closing skills
- Resident retention
Leasing Agent
TRINITY SERVICES
San Francisco, CA
10.2018 - 08.2022
- Customer Service
- Helping Residents with any concerns
- Sending emails and responding promptly
- Walking tours pathways daily
- Strong closing services
- Negotiating rental rates
Key Holder/Sales Associate
Coach Inc
San Francisco, CA
12.2015 - 01.2019
- Staying up-to-date on current fashion trends and Fashion Shows
- Customer Service
- Building Clientele
- Answering phone
- Making daily in month goals
- Keeping the store neat through our the day
Sales Associate
Banana Republic
San Francisco, CA
04.2014 - 04.2015
- Stock Checks, Shipment, Recovery, Customer Service
Beauty Advisor
Ulta Salon, Cosmetics & Fragrance, Inc
San Rafael, CA
10.2013 - 01.2014
- Retail Greeted customers daily at the front door, offering assistance with purchases
- Answered questions regarding Ulta reward cards, Weekly sales and return policies
- Assisting customers with purchases, exchanges and item holding
Sales Associate
WilliamsSonoma, Inc
Emeryville, CA
12.2012 - 02.2013
- Time Management
- Stock and Merchandise
- Making transactions on cash registers
- Processing Returns
- Opening Credit Accounts
- Setting up displays
Sales Associate
Macy's, Inc
Walnut Creek, CA
04.2010 - 09.2012
- Customer Service
- Open and close resisters by counting the amount of money and signing for it
- Making transactions on resisters, bill payments, and merchandise purchases
- Opening Credit Accounts
- Making daily and monthly goals
- Assist customers with different locations throughout the store
- Setting up displays
Customer Service
Davids Bridal
Pinole, CA
12.2009 - 04.2010
- Providing Customer Service
- Handling Shipment and Inventory responsible for closing duties
Education
High school diploma - undefined
Will C. Wood High School
Vacaville, CA06.2007
Skills
- Customer Service
- Customer Support
- Yardi
- Fair Housing Regulations
- Property Leasing
- Sales
- Upselling
- Microsoft Office
- Administrative Experience
- Marketing
- Negotiation
- Microsoft Outlook
- DocuSign
- Workday
- Section 8
- CRM software
- SharePoint
- Office experience
- Time management
ADDITIONAL INFORMATION
- Awards
- Leasing Agent Of The Year
- February2021
Timeline
Sales Associate
Macy's
10.2023 - 01.2025
Sales Associate
Victoria's Secret
09.2023 - 03.2024
Sales and Leasing Consultant
Sares-Regis Group
06.2023 - 09.2023
Sales and Leasing Consultant
Jasper Apartments
08.2022 - 04.2023
Leasing Agent
TRINITY SERVICES
10.2018 - 08.2022
Key Holder/Sales Associate
Coach Inc
12.2015 - 01.2019
Sales Associate
Banana Republic
04.2014 - 04.2015
Beauty Advisor
Ulta Salon, Cosmetics & Fragrance, Inc
10.2013 - 01.2014
Sales Associate
WilliamsSonoma, Inc
12.2012 - 02.2013
Sales Associate
Macy's, Inc
04.2010 - 09.2012
Customer Service
Davids Bridal
12.2009 - 04.2010
High school diploma - undefined
Will C. Wood High School