Elena Henry
Colorado Springs,CO
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
9
9
years of professional experience
Work History
Account Manager
AllCom Global Services
Colorado Springs, CO
05.2021 - Current
- Managed projects from procurement to commission.
- Tracked contracts for management and issued regular tracking reports covering current status and upcoming milestones.
- Exceeded sales quotas by 20% in first year of employment, and increased profitability through effective sales strategy and business planning.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Managed accounts to retain existing relationships and grow share of business.
Client Account Specialist
Signarama Colorado Springs
Colorado Springs, CO
06.2014 - 05.2021
- Provided excellent customer service by following up with clients and responding to incoming calls.
- Interacted with team members across departments to research and resolve customer issues.
- Assisted with special marketing projects by coordinating distribution of monthly marketing mailers to over 1,000 contacts, contacting customers to explain new marketing campaigns, and planning and facilitating Grand Opening event with over 400 attendants.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Analyzed financial data and generated accurate, insightful reports for management.
Education
High School Diploma -
Cheyenne Mountain High School
Colorado Springs, CO05.2011
Skills
- Expense Control
- Product and Service Sales
- Microsoft Office
- Contract Development
- Project Management
- Advanced Excel
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Never, never rest contented with any circle of ideas, but always be certain that a wider one is still possible.
Pearl Bailey
Timeline
Account Manager
AllCom Global Services
05.2021 - Current
Client Account Specialist
Signarama Colorado Springs
06.2014 - 05.2021
High School Diploma -
Cheyenne Mountain High School
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