Elena Herrera
In my current role as a Patient Care Coordinator, I work directly with patients to schedule appointments, answer questions, manage records, verify insurance, and resolve concerns while providing a positive experience. My previous experience in sales and reception has also strengthened my ability to communicate with a wide range of customers, manage multiple responsibilities, and provide professional and attentive service.
I am detail-oriented, organized, and comfortable working with Microsoft Office, Excel, Dentrix, data entry, documentation, and multi-line phone systems. I take pride in being dependable, professional, and focused on meeting the needs of every customer or patient I assist.
I would appreciate the opportunity to bring my experience and strong customer service skills to your team. Thank you for considering my application. I look forward to the opportunity to discuss how my experience can contribute to your organization.
Work History
Patient Care Coordinator
4 Years 6 MonthsAs a Patient Care Coordinator, I provided compassionate customer service by assisting patients with appointments, questions, and care needs. I communicate with patients and healthcare staff, resolve concerns, maintain accurate records, and ensure each patient has a positive experience.
Sales Consultant
1 Year 6 MonthsI worked directly with customers to understand their needs, provide knowledgeable assistance, and delivered a positive experience. I built lasting relationships, addressed concerns, explained products and services, and guided customers through the purchasing process while maintaining professionalism and excellent communication.
Receptionist
1 Year 5 MonthsI provide excellent customer service by greeting visitors, answering calls, assisting with questions, and directing customers to the appropriate resources. I managed daily administrative tasks, maintained accurate information, and helped ensure a welcoming and organized environment.
Dental Assistant
9 MonthsI Assisted patients and dental staff by preparing patients for treatment, maintaining a clean and organized environment, and providing professional and compassionate customer service. Helped ensure patients felt comfortable and supported throughout their visits.
Receptionist
1 Year 4 Months- Greeted, Assisted and Directed; Guest (Visitors) & Employees
- Answered & Directed Incoming Calls
- Assisted with Inquiries
- Provided Office Support to ensure efficiency
- Maintained a detailed record of office supplies
- Typed and Distributed Correspondences
- Picked up and Delivered all incoming mail
- Maintain a well-organized filing system
- Coordinated the repair and maintenance of the office
- Provided Administrative Service to office Manager