Elena Hurtado
Chicago,IL
Summary
Professional hospitality expert prepared to excel in guest relations and service excellence. Skilled in managing reservations, greeting guests warmly, and maintaining organized front-of-house environment. Strong emphasis on teamwork, adaptability, and delivering consistent, high-quality results. Exceptional communication, multitasking abilities, and positive attitude ensure welcoming and efficient experience for all guests.
Overview
5
5
years of professional experience
Work History
Restaurant Hostess
The Foxtail on the Lake
Des Plaines, IL
06.2025 - 01.2026
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system to optimize table turnover and guest flow.
- Assisted in training new staff on front-of-house procedures and protocols.
- Collaborated with kitchen and waitstaff to enhance service efficiency.
- Resolved guest inquiries and concerns to ensure satisfaction and retention.
- Maintained cleanliness and organization of the host stand area.
- Monitored dining room activity to anticipate guest needs effectively.
- Answered customer questions about hours, seating, and menu information.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Collected information from arriving customers to seat groups or place them on waitlist.
Secretary's Assistant
State Farm
Chicago, IL
06.2021 - 08.2021
- Supported administrative tasks through effective communication and organization of office resources.
- Managed scheduling for meetings, ensuring timely coordination among team members and clients.
- Assisted in preparing reports and presentations, enhancing clarity and professionalism of materials.
- Maintained comprehensive filing systems, improving document retrieval efficiency and accuracy.
- Provided exceptional customer service while greeting visitors at reception or via phone calls, directing them appropriately within the organization.
Education
Bachelor of Science -
University of Illinois At Urbana-Champaign
Champaign, IL05-2029
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Cleanliness and hygiene
- Supply restocking
- Scheduling
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Hostess
The Foxtail on the Lake
06.2025 - 01.2026
Secretary's Assistant
State Farm
06.2021 - 08.2021
Bachelor of Science -
University of Illinois At Urbana-Champaign