Elena Larsen
Long Beach,CA
Summary
Committed and reliable shift lead with 3 years of experience in the food service industry. An excellent motivational leader who successfully communicates duties and tasks. Consistently recognized for consistent work ethic, attention to detail, and goal achievement. Dedicated to providing the highest standard of service and creating a warm and welcoming environment for customers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Lead
Peets Coffee And Tea
11.2020 - 09.2023
- Worked with coworkers to improve both team members' and customer experience.
- Delivered individualized training to team members to boost performance and help achieve performance targets.
- Delegated daily tasks and responsibilities.
- Opened and closed locations and monitored shift changes to uphold store standards.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Internship
YWCA Berkeley, Oakland
08.2018 - 05.2019
- Organized and ran workshops to teach high school women financial literacy.
- Prepared project presentations and reports to assist senior staff.
- Sorted and organized files, spreadsheets, and reports.
- Interacted with potential business partners by phone, email, or in-person to canvas a new financial literary program integrated into local high schools.
Education
Bachelor of Arts - Psychology, Minor in Human Development
California State Long Beach
Long Beach, CA05.2023
Skills
- Leadership Training
- Work Delegation
- Interpersonal Management
- Communication Skills
- Performance Improvement
- Conflict Resolution
- Report Writing
- Microsoft Word & Excel
- Team Motivation
- Cash Handling
Certification
- Food Handler Certification, 10/08/2019, 10/08/2022
- CPR Certified
References
- Anina Hess, Peets Manager, (714)-336-0807
- Danielle Warden, Former Peets Manager, (562)-310-4535
Timeline
Shift Lead
Peets Coffee And Tea
11.2020 - 09.2023
Internship
YWCA Berkeley, Oakland
08.2018 - 05.2019
Bachelor of Arts - Psychology, Minor in Human Development
California State Long Beach
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