Summary
Overview
Work History
Education
Skills
Timeline
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Elena McKinney

Helotes

Summary

Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Overview

5
5
years of professional experience

Work History

Shift Lead

Joann Fabrics
02.2024 - 01.2025
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Responded to and resolved customer questions and concerns.

Cashier

Bass Pro Shops
04.2023 - 08.2023
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers entering store and responded promptly to customer needs.

Barista

ArTea Bubble Tea and Eats
11.2020 - 08.2021
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Cashier Trainer

Taco Bell
08.2019 - 10.2020
  • Trained new employees by providing knowledge of specific store tasks, policies and goals.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning of shifts to verify correct amounts and sufficient available change.
  • Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products.

Education

Bachelor of Arts - Communications

Texas Tech University
Lubbock, TX
12-2025

Skills

  • Productivity monitoring
  • Production leadership
  • Operations management
  • Relationship management
  • Conflict management
  • Scheduling expertise
  • Staff supervision
  • Sales proficiency
  • Guest service
  • Crew coordination
  • Inventory management
  • Employee training

Timeline

Shift Lead

Joann Fabrics
02.2024 - 01.2025

Cashier

Bass Pro Shops
04.2023 - 08.2023

Barista

ArTea Bubble Tea and Eats
11.2020 - 08.2021

Cashier Trainer

Taco Bell
08.2019 - 10.2020

Bachelor of Arts - Communications

Texas Tech University

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Elena McKinney