Elena Mtanous
Fort Worth,TX
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
1
1
Language
4
4
years of professional experience
Work History
Server/Waiter
Shady Oaks BBQ & Grill
Fort Worth, TX
03.2024 - 06.2024
- Implemented efficient table turnover strategies to maximize seating capacity.
- Trained new servers on menu options and standard operating procedures.
- Collaborated with kitchen staff to ensure seamless meal service.
- Maintained cleanliness and organization of dining area to meet health standards.
Forklift Operator
Deutsche Post & DHL
Fort Worth, TX
05.2022 - 11.2022
- Collaborated with team members to optimize loading and unloading processes.
- Assisted in inventory management through accurate tracking of stored goods.
- Trained new employees on forklift operation and safety protocols.
- Monitored stock levels and communicated replenishment needs to supervisors.
Warehouse Associate
Amazon.com
Fort Worth, TX
09.2021 - 04.2022
- Conducted inventory checks and managed stock levels to minimize discrepancies and ensure accuracy.
- Trained new associates on warehouse procedures and best practices to enhance team performance.
- Implemented process improvements that streamlined operations and reduced order fulfillment time.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Service Advisor
Office Depot
Euless, TX
08.2020 - 04.2021
- Processed transactions accurately and efficiently using point-of-sale systems.
- Analyzed customer feedback to identify opportunities for process enhancements and service improvements.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Team Leader
Denny's
Euless, TX
02.2020 - 04.2021
- Coordinated staff schedules to optimize labor resources during peak hours.
- Monitored inventory levels, placing orders to maintain stock availability without overage.
- Resolved customer complaints swiftly, fostering a positive dining experience and loyalty.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times.
Education
High school diploma -
Amon Carter-Riverside High School
Fort Worth, TX05-2020
Associate of Science - Medical Technology
Tarrant County College
Fort Worth, TX05-2028
Skills
- Hospitality expertise
- Customer service excellence
- Payment processing
- Order accuracy
- Cleanliness standards
- Health and safety compliance
- High volume dining
- Cash handling
- Team collaboration
- Detail-oriented
- Order presentation
- Strong work ethic
- Packaging and labeling
Languages
Spanish - Expert
Timeline
Server/Waiter
Shady Oaks BBQ & Grill
03.2024 - 06.2024
Forklift Operator
Deutsche Post & DHL
05.2022 - 11.2022
Warehouse Associate
Amazon.com
09.2021 - 04.2022
Service Advisor
Office Depot
08.2020 - 04.2021
Team Leader
Denny's
02.2020 - 04.2021
High school diploma -
Amon Carter-Riverside High School
Associate of Science - Medical Technology
Tarrant County College
Personal Information
Authorized to work in the US for any employer.