Elena Pagan
New York
Summary
Detail-oriented Deli Clerk with strong expertise in food safety compliance and customer engagement. Proven ability to train staff and enhance team performance while maintaining high standards in food preparation and inventory management.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Deli Clerk
BJ's Wholesale
The Bronx
12.2018 - Current
- Prepared fresh deli meats and cheeses for customer orders.
- Operated slicing and packaging equipment safely and efficiently.
- Ensured compliance with food safety regulations during operations.
- Maintained cleanliness and organization of the deli counter area.
- Assisted customers with product selections, enhancing their shopping experience.
- Greeted customers in a friendly and professional manner.
- Trained new staff on deli procedures and customer service, improving team performance.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
- Collaborated with staff to streamline store operations during peak business hours.
Deli Clerk
Morton Williams Supermarket
New York
10.2015 - 11.2018
- Guided customers in product selection and accommodated special orders to enhance satisfaction.
- Prepared deli meats and cheeses to customer specifications.
- Sliced meats and cheeses and weighed deli items for customers.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Executed safe operation of slicing machines and deli equipment, minimizing risks and maintaining standards.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Maintained cleanliness and organization of deli display cases.
- Followed food safety guidelines during food preparation and handling.
- Monitored inventory levels and restocked supplies.
- Rotated product on shelves to ensure freshness.
- Onboarded new employees on food handling, safety protocols, and customer service to ensure compliance and service quality.
Deli Manager
Food Emporium Supermarket
New York
06.2012 - 10.2015
- Managed delivery schedules for timely product distribution to customers.
- Coordinated with suppliers to ensure product availability and quality standards.
- Oversaw team performance, providing guidance and support to enhance delivery staff capabilities and service quality.
- Maintained accurate records of deliveries, inventory, and customer communications to ensure transparency and accountability.
- Established processes for tracking project progress and monitoring performance metrics to facilitate informed reporting to senior management.
- Addressed performance issues among delivery team members by providing constructive feedback and support.
- Organized periodic reviews of delivery performance against established goals and objectives.
- Trained new employees on safety protocols and delivery procedures.
- Developed team environment to support engagement and high performance.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Set schedules for [Number] staff by planning and designating shifts and hours.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Inventoried food products and associated materials on weekly basis.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Observed quality assurance standards to optimize freshness of deli products.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Directed food preparation and cooking activities to meet health and safety standards.
- Monitored food inventory and supplies to prevent waste.
- Controlled food costs and managed inventory.
- Supervised food presentation and plating to enhance visual appeal.
Skills
- Food preparation
- Food safety compliance
- Equipment operation
- Inventory management
- Chef knife skills
- Culinary presentation
- Customer engagement
- Team building
- Problem solving
- Organizational growth
- Effective communication
Certification
Food Safety Certificate
Timeline
Deli Clerk
BJ's Wholesale
12.2018 - Current
Deli Clerk
Morton Williams Supermarket
10.2015 - 11.2018
Deli Manager
Food Emporium Supermarket
06.2012 - 10.2015