Elena Rodriguez

• Responsible for accepting payments from customer, and giving change and receipts
• Knowledge of and ability to refund items in the form of cash or credit
• Able to resolve customer disputes in a calm and intelligent manner
• Responsible for balanced cash draw at close of shift
• Responsible for inventory ordering and shelf stocking

• Cover the sales floor zone and ensure that assigned areas are up to
• Visual standards
• Work the register; process sales transactions and use knowledge to drive adds on sales
• Assist with frequent changes including store map, wall, fixture,
• Communicate fashion & music trend information to customers
• Support maintenance of the store, help keep the stockroom organized
• Keep store up to management expectations
• Any other tasks as assigned by management

• Emergency response
• Making fire line
• Diseased tree removal
• Landscape beautification
• Brush clearance
• Invasive species removal
• Removing vegetation
• Picking up debris or other materials
• Planting trees
• Maintenance
• Trail construction
• Equipment assembly and maintenance and ensuring personal and other workers safety.

• Preparing to open the store
• Taking orders and ringing up payment
• Grinding coffee beans
• Preparing and serving light food and snacks
• Cleaning work areas, coffee machines, and equipment
• Creating stock displays
• Preparing the store to close.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Cleaned counters, machines, utensils and seating areas daily.
• Controlled line and crowd with quick, efficient service.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Recommended products based on solid understanding of individual customer needs and preferences.
• Sanitized equipment and wiped down counters and tables to prevent spread of germs.
• Learned every menu preparation and numerous off-label drinks to meet all customer needs.
• Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
• Prioritized drink requests while managing interruptions.

• Safely perform extremely

physically demanding and repetitive trail work 40+ hours a week for 5.5 months. This work consists of trail maintenance and/or trail construction. Trail maintenance consists of brushing and/or logging trails, cleaning trail drainages, trail tread repair, and environmental rehabilitation.

• Actively participate in the development of a safe, inclusive, well-functioning crew community; participate fully in the program curriculum, community meetings and activities designed to facilitate crew and personal development; write in a personal journal daily; engage in activities designed for personal reflection; prepare and teach one or more classes to the crew; participate in an ongoing individual development plan.

• Managing time well and take care personal chores/responsibilities. Multi-task and balance

personal chores/responsibilities with work project and program requirements.

• Prioritizing and completing tasks and work projects effectively while dealing with deadlines

and minimal supervision.

• Being effective at problem solving and be adaptable to rapidly or abruptly changing

circumstances or plans.

• Listening to and engaging with other crew members to facilitate teamwork and a cooperative

work and living environment.

• Communicating well with others, resolving conflicts effectively, and understanding group dynamics and interpersonal relationships.

• Working and living in remote, isolated backcountry setting without access to and/or being distracted by non-program related responsibilities such as pet care, storage and/or maintenance of personal belongings (furniture, cars, etc.), and financial or other personal obligations (i.e., paying rent, mortgage, bills, et