Elena Salais

• Reviewed files and records to obtain information and respond to requests.
• Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
• Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
• Managed, scheduled and coordinated office functions and activities for employees.
• Prepared agendas for meetings and took minutes during meetings.
• Assisted with special projects as requested from time-to-time by management team.
• Developed productive working relationships with customers through courteous service via phone or email correspondence.
• In charge of company vehicles and the maintenance schedule.
• Handled scheduling and managed timely and effective allocation of resources and calendars.
• In charge of service calls with the technicians

Both companies are owned by the same person so I am office manager of both.

• Developed and implemented office policies and procedures.
• Supervised staff members, organized schedules and delegated tasks.
• Maintained filing system for records, correspondence and other documents.
• Ordered supplies and equipment to maintain adequate inventory levels.
• Provided administrative support to management team including preparing reports and presentations.
• Created spreadsheets in Excel to track data such as vacation requests, sick days .
• Answered phone calls, responded to emails, routed mail and coordinated courier services.
• Processed payroll accurately ensuring all employees were paid on time.
• Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
• Organized company events including holiday parties, team building activities .
• Provided training to new hires on office policies and procedures.
• Monitored payments due from clients and promptly contacted clients with past due payments.
• Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
• Administered payroll and maintained proper documentation of employee personnel.
• Delegated work to staff, setting priorities and goals.
• Reviewed completed work to verify consistency, quality, and conformance.
• Conduct audits for workers' compensation and general liability insurance.
• Material receipt entry and job costing.
• Utilized QuickBooks, Restoration Manager, DocuSign, Adobe and Microsoft Office software.

• Conducted internal audits on operational processes to ensure compliance with company policies and procedures.
• Communicated effectively with colleagues across departments to resolve any discrepancies or errors identified in the course of performing duties.
• Utilized accounting software and systems for efficient processing of financial transactions.
• Managed daily revenue cash entries for Denver and Dallas stores.
• Streamlined ordering of high-volume change for enhanced cash flow in all branches.

• Assisted in the training of new employees.
• Monitored employee performance and provided feedback on areas for improvement.
• Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
• Ensured that all safety protocols were followed at all times.
• Conducted regular inventory checks to maintain accurate stock levels.
• Managed store operations during absence of Store Manager or Assistant Manager.
• Handled cash register transactions accurately while providing excellent customer service.
• Performed opening and closing procedures such as setting alarm systems, counting money.
• Performed administrative tasks including filing documents, data entry.
• Supervised staff during shift changes and ensured transition went smoothly.
• Supervised and led employees to maintain productivity and customer service levels.

• Served as shift lead overseeing register, alongside barista duties.
• Managed paperwork including invoices and order entries ensuring next-day needs were met.
• Ensured concept attendants maintained high standards of customer service.
• Oversaw financial transactions including deposits.
• Assisted in the training of new employees.
• Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
• Ensured that all safety protocols were followed at all times.
• Managed store operations during absence of Store Manager or Assistant Manager.
• Performed opening and closing procedures such as setting alarm systems, counting money.