Elena Taylor
Houston,TX
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
12
12
years of professional experience
Work History
Shift Leader
Dunkin' Donuts
11.2018 - 07.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Housekeeper
Virtua Memorial Hospital
11.2018 - 05.2022
- Maintain Sterile Unit - Assigned Unit.
- Dispose of waste properly.
- Restock Supplies.
- Handled requests for extra linens, toiletries and other supplies.
Beauty Salon Manager
Salon Mink
01.2012 - 08.2016
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Shampooist.
- Provide exceptional customer service.
- Online and In Person Advertisement.
- Managed Cash/Debit Transactions.
- Prepare Schedule .
- Recruit candidates for hire.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Maintain inventory.
Education
High School Diploma -
Palmyra High School
Palmyra, NJ06.2017
Skills
- Customer Service Management
- Conflict Resolution
- Operations Support
- Team Collaboration and Leadership
- Creative Problem-Solving
- Sales Expertise
- POS System Operation
- Time Management
Timeline
Shift Leader
Dunkin' Donuts
11.2018 - 07.2023
Housekeeper
Virtua Memorial Hospital
11.2018 - 05.2022
Beauty Salon Manager
Salon Mink
01.2012 - 08.2016
High School Diploma -
Palmyra High School
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