Elena Gonzalez
Old Navy
Miami,FL
2
Languages
3
Certifications
4
years of professional experience
Customer-focused professional with proven expertise in building strong relationships and delivering service in fast-paced retail environments. Knowledgeable in sales principles and customer service techniques, supported by strong communication and organizational skills. Committed to enhancing customer experiences and driving sales through attentive service and effective problem-solving.
Work History
Sales Associate
2 Years 5 Months- Assisted customers with product questions and recommendations, enhancing informed purchasing decisions.
- Maintained visual merchandising standards by replenishing merchandise and organizing displays for an inviting sales floor.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Processed transactions accurately using POS systems and handled cash, card, and returns.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Intern
1 Month- Coordinated daily office operations by organizing files, managing correspondence, and scheduling meetings to ensure smooth workflow.
- Assisted with community events, meetings, and constituent communication to support public engagement.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Sandwich Artist
7 Months- Sanitized prep surfaces, equipment, and dining areas to support clean operations.
- Increased speed of service through effective multitasking and time management skills.
- Delivered friendly, efficient customer service while accurately processing transactions to enhance customer satisfaction.
- Maintained clean, organized workspace through regular sanitation, cleaning, and restocking to support operational efficiency.
Education
BBA - Business Administration | Marketing
- Florida's Bright Futures Scholarship Program Recipient
- 3.2 GPA
- American Marketing Association | AMA Member
High School Diploma
- 3.6 GPA
- Ranked in Top 15% of class
- Key Club Member
Skills
Customer Service
Cash handling
Visual Merchandising
Time Management
Team Collaboration
Problem Solving
Multi-tasking strength
Goal oriented
Microsoft Word
Excel
and PowerPoint
Accomplishments
- Awarded “Employee of the Month” in 2025.
- Awarded “Employee of the Month” in 2026.
Certification
CDA Certified
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Intern
Office of Commissioner Roberto J. Gonzalez
07.2024 - 08.2024Read More
Sales Associate
Old Navy
05.2024 - CurrentRead More
Sandwich Artist
Subway
03.2023 - 10.2023Read More
Florida International University
BBA from Business Administration | Marketing
Read More
G. Holmes Braddock Senior High School
High School Diploma
Read More