Eleni Chutis
Middle Island,New York
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Total Dental Care Of Middle Island
Middle Island, NY
10.2014 - Current
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Collected payments from patients in accordance with established policies and procedures.
- Assisted in Financing and payment plans.
- Provided assistance to dentists during dental treatments and procedures as needed.
- Responded to inquiries from patients regarding their accounts or dental services offered.
- Managed front desk operations including scheduling appointments, collecting payments.
- Verified patient's eligibility for benefits under various insurance plans.
- Organized patient charts prior to each appointment in order to save time during check-in process.
- Provided support with front office duties such as photocopying documents or scanning files.
- Verified, updated and entered patient information into system.
- Collected payments from patients and arranged payment schedules.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Treatment planning and dental coding
Dental Assistant
Total Dental Care Of Middle Island
Middle Island, NY
10.2007 - Current
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and taking radiographs.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Educated patients on dental procedures and after care.
- Conducted routine maintenance of equipment used in dentistry operations.
- Maintained a neat, clean and organized environment throughout the office.
- Fabricated temporary crowns or bridges from impressions taken by the dentist.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Laid out dental instruments and equipment before procedures.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Sterilized instruments according to established guidelines and protocols.
Education
Some College (No Degree) - Liberal Arts And Sciences
Suffolk County Community College
Selden, NYSkills
- Patient Relations
- Patient Flow Management
- Patient Care Coordination
- Patient Education
- Strategic Planning
- Attention to Detail
- Relationship Building
- Critical Thinking Skills
- Cross-Functional Teamwork
Certification
OSHA Certified
Timeline
Patient Care Coordinator
Total Dental Care Of Middle Island
10.2014 - Current
Dental Assistant
Total Dental Care Of Middle Island
10.2007 - Current
Some College (No Degree) - Liberal Arts And Sciences
Suffolk County Community College
OSHA Certified
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