Elesa Kranz
Creative Wellness Holistic Center
Mt Pleasant,MI
4
years of professional experience
Work History
Front Desk Staff Member
3 Years 2 Months- Greeted and assisted clients, enhancing overall customer experience.
- Managed appointment scheduling using clinic management software, ensuring optimal resource allocation.
- Provided information on services and therapies, guiding clients in their wellness journeys.
- Maintained front desk organization, promoting a welcoming atmosphere for visitors.
- Facilitated smooth appointment schedules and timely reminders, improving clinic calendar management and front-desk operations.
- Created positive patient experiences by effectively managing phone communications and providing professional customer service.
- Streamlined patient intake and documentation processes, enhancing accuracy in medical records and adherence to HIPAA privacy regulations.
- Planned and executed events, developed social media posting schedules, and drafted social media posts to support marketing activities.
Usher
3 Years 5 Months- Coordinated attendee seating and monitored event flow to ensure safety and order during sporting events.
- Delivered responsive guest service by addressing guest questions and assisting with crowd flow to maintain smooth operations.
- Coordinated end-of-game trash removal, surface cleaning, and venue setup to maintain event-ready facilities.
Student Assistant
1 Year 4 Months- Supported academic departments by organizing materials and resources for faculty and student use.
- Coordinated scheduling of events, ensuring optimal resource allocation and facility usage.
- Assisted in data entry and management using university-specific software systems, enhancing record accuracy.
- Developed training materials for new student assistants, fostering a collaborative learning environment.
Education
Bachelor of Science - Recreation And Event Management
Skills
Healthcare Administration: Insurance & Billing
Insurance Verification
Claims Processing
EMRSystems
HIPAA Privacy
Technical: Microsoft Office
Microsoft Word
Microsoft Excel
Google Workspace
PracticeManagement/Scheduling Software
Record management
Event coordination
Healthcare Administration: Insurance & Billing
Insurance Verification
Claims Processing
EMR
Systems
HIPAA Privacy
Technical: Microsoft Office
Microsoft Word
Microsoft Excel
Google Workspace
Practice
Management/Scheduling Software
Communication: Public Speaking
Receptionist Experience
Customer Service
Accomplishments
- Creator of the “Elesa Kranz Mentorship Program” at Spartan Dance Center.
• Dean’s List | Class Representative | Finance Chair.
• Leadership Awards | SkillsUSA Gold Medalist
Timeline
Student Assistant
Central Michigan University English Department
01.2024 - 05.2025Read More
Front Desk Staff Member
Creative Wellness Holistic Center
07.2023 - CurrentRead More
Usher
Michigan State Universtiy
08.2022 - 01.2026Read More
Central Michigan University
Bachelor of Science from Recreation And Event Management
Read More