Elese Bowers
Fort Wayne
Summary
Adept at enhancing pharmacy operations and customer satisfaction, my tenure at Kroger showcased my ability to streamline workflow and improve service quality. Excelling in medication dispensing and problem-solving, I fostered positive relationships and maintained confidentiality, significantly contributing to a productive and compliant pharmacy environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Kroger
02.2020 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
Receiving
Kroger
06.2019 - 02.2020
- Managed incoming shipments from vendors.
- Sorted and removed damaged product from inventory.
- Moved and organized pallets of incoming product and salvage.
Front End Supervisor
Kroger
11.2009 - 06.2019
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
Cashier
Kroger
11.2007 - 06.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Service Representative
Kroger
11.2007 - 06.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
South Side High School
Fort Wayne, IN06.2007
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Medication dispensing
- Answering customer questions
- Patient confidentiality
- Supply restocking
- Pharmacy ethics
- HIPAA
- Labeling accuracy
- Drug safety
- Supporting pharmacy operations
- Point of sale systems proficiency
- Labeling prescriptions
- Resolving customer issues
- Customer service
- Data entry
- Prescription filling and labeling
- Dispensing medications
- Cash register operations
- Prescription refill fulfillment
- Certified pharmacy technician
Certification
Licensed pharmacy technician.
Timeline
Pharmacy Technician
Kroger
02.2020 - Current
Receiving
Kroger
06.2019 - 02.2020
Front End Supervisor
Kroger
11.2009 - 06.2019
Cashier
Kroger
11.2007 - 06.2019
Customer Service Representative
Kroger
11.2007 - 06.2019
South Side High School
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