Elesia Colon
Cleveland,OH
Summary
Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2
2
years of professional experience
Work History
Patient Service Specialist
Cleveland Clinic Main Campus
12.2023 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
- Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
Paint Associate
Home Depot
04.2023 - 12.2023
- Monitored employee performance to maintain quality and compliance with job standards.
- Identified and accurately explained [Brand] product information and product application.
- Proactively addressed customer inquiries regarding special orders or out-of-stock items.
- Consistently followed company policies and procedures to uphold quality standards in product offerings and services provided.
- Delivered exceptional customer service through active listening, empathetic communication, and problem-solving skills.
- Contributed to store success by consistently meeting or exceeding sales targets and performance expectations.
Paint Associate
Lowes Hardware
08.2022 - 03.2023
- Displayed color selection using intriguing and creative displays of swatches, painted pieces and sample books.
- Monitored employee performance to maintain quality and compliance with job standards.
- Offered color matching expertise and paint product selection advice to assist customers with paint choice.
- Suggested add-ons and additional item upselling to improve customer projects while increasing company profits.
- Displayed exemplary customer service by greeting customers and answering questions concerning products and inventory.
- Maintained up-to-date knowledge on store returns policies and promotions to provide reliable information.
- Stocked aisles with merchandise and cleaned paint counter for orderly appearance.
Education
Master of Science - Chemistry
Cleveland State University
Cleveland, OH05.2026
High School Diploma -
Beaumont School
Cleveland Heights, OH05.2021
Skills
- Appointment Scheduling
- Patient confidentiality
- Healthcare Systems Knowledge
- Insurance Verification
- Strong Work Ethic
- Exceptional communication
- Customer Service
- Computer Skills
- Flexible Schedule
- Documentation And Reporting
- Multitasking
- Problem-solving abilities
Timeline
Patient Service Specialist
Cleveland Clinic Main Campus
12.2023 - Current
Paint Associate
Home Depot
04.2023 - 12.2023
Paint Associate
Lowes Hardware
08.2022 - 03.2023
Master of Science - Chemistry
Cleveland State University
High School Diploma -
Beaumont School
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