Elesia Savannah
Covington,LA
Summary
Experienced administrative and healthcare support professional with a strong background in scheduling, confidential records, and day-to-day office operations. Known for clear communication, attention to detail, and dependable service.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Patient Health Navigator
Ochsner Medical Center
New Orleans, Louisiana
04.2025 - Current
- Coordinated referrals, authorizations, and follow-up visits across clinical teams.
- Reviewed Epic charts to track patient needs and care plans.
- Communicated appointment details and instructions to patients and families.
- Assisted patients with MyChart access, forms, and portal navigation.
- Assisted patients in navigating the healthcare system, including scheduling appointments, providing referrals, and resolving insurance issues.
- Provided emotional support to patients and families during difficult times by listening compassionately and offering guidance.
Office Administrator
Northshore Home Builders Association
Lacombe, LA
03.2022 - 09.2023
- Managed customer and internal communications with professionalism.
- Reviewed and processed financial documents, contracts, expense reports, and invoices.
- Maintained composure in stressful situations and resolved tense interactions effectively.
- Applied accounting software to enter debits, credits, and account balances accurately.
- Coordinated board meeting preparation.
- Delivered housing and code standard classes.
Unit Secretary
AMG Physical Rehab
Covington, LA
02.2020 - 10.2022
- Performed clerical support and assisted with unit duties to keep departments operating smoothly.
- Tracked unit supply levels and alerted management when ordering was needed.
- Assembled paper and electronic records to update charts and reports.
- Entered doctors' orders, including medication requests and lab test requests, with accuracy.
- Scheduled and verified patient appointments for diagnostic, surgical, and consultation services.
Case Study Specialist
Cardiovascular Specialty Care Center of Covington
Covington, LA
02.2022 - 03.2022
- Maintained confidential case records and protected sensitive information.
- Documented services and gathered required data for evaluation.
- Tracked client progress against treatment and care plan goals.
- Administered medications to patients on strict schedules.
Store Manager
Connectivity Source (Sprint Retail)
Covington, LA
09.2017 - 10.2019
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Resolved customer issues by investigating & answering questions.
- Participated in Connect Now For Mangers on a by-monthly basis
- Maintained daily records of all transactions.
- Organized sales floor, changed product layout to optimize customer flow and improve product visibility.
Office Assistant/CNA (EKG Skilled Assistant)
DR Ulrich A. Starke, Internal Medicine
Covington, LA
12.2012 - 05.2013
- Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Received and screened high volume of internal and external communications, including email and mail
- Organized files, developed spreadsheets, faxed reports and scanned documents
- Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests
Education
Specialty Certification - Certified Medical Assistant
Baton Rouge Community College
Baton Rouge, LA11-2022
Skills
- Exceptional interpersonal skills
- Cheerful and energetic
- Organized and meticulous
- Clear and articulate phone manner
- Dependable
- Flexible schedule
Certification
- Certified Medical Assistant (CMA)
Timeline
Patient Health Navigator
Ochsner Medical Center
04.2025 - Current
Office Administrator
Northshore Home Builders Association
03.2022 - 09.2023
Case Study Specialist
Cardiovascular Specialty Care Center of Covington
02.2022 - 03.2022
Unit Secretary
AMG Physical Rehab
02.2020 - 10.2022
Store Manager
Connectivity Source (Sprint Retail)
09.2017 - 10.2019
Office Assistant/CNA (EKG Skilled Assistant)
DR Ulrich A. Starke, Internal Medicine
12.2012 - 05.2013
Specialty Certification - Certified Medical Assistant
Baton Rouge Community College