Elexia Ortiz
Pontiac,MI
Summary
To challenge myself as an individual and utilize my professional sales, administrative, and customer service skills in a professional environment. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Server
The Oxford Tap
Oxford, MI
11.2023 - Current
- Answered customers' questions, recommended items, and recorded order information.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server & Bartender
Bad Brads BBQ
Orion Township
08.2018 - 11.2022
- As a server, my main responsibilities were to greet guests and wait on them with great customer service
- Recommended and served different signature cocktails and beer to satisfy every guest
- Nightly responsibilities included ensuring deep cleans, side work, and all other duties were finished correctly and neatly
- Counted down drawers to the correct amount needed for cash drops and the next morning
- Checked the cleanliness of the restaurant to ensure it was ready for the next day.
Sale Associate
Meijer Gas Station
Rochester Hills
01.2017 - 06.2017
- As a sales associate, my primary responsibilities were to provide great customer service while completing various fiscal transactions on a regular basis
- I worked with my peers to do whatever needed to be done in whatever capacity i.e
- Washing dishes, food preparation, cleaning bathrooms.
Server
Hilton Garden Inn
Troy
06.2016 - 09.2016
- As a server I utilized my people and communication skills to maintain impeccable customer service to ensure guest satisfaction and dining experience for all hotel guests
Server
The Village Place
Waterford
02.2015 - 03.2016
- As a Server, my primary responsibilities were to provide great customer service by attentively listening to customer’s needs when they have placed an order and filling it promptly and accurately.
Education
High School Diploma - undefined
Waterford Mott High School
09.2008 - 6 2014
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University of Phoenix
11.2020 - Current
Skills
Active listening skillsundefined
Timeline
Server
The Oxford Tap
11.2023 - Current
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University of Phoenix
11.2020 - Current
Server & Bartender
Bad Brads BBQ
08.2018 - 11.2022
Sale Associate
Meijer Gas Station
01.2017 - 06.2017
Server
Hilton Garden Inn
06.2016 - 09.2016
Server
The Village Place
02.2015 - 03.2016
High School Diploma - undefined
Waterford Mott High School
09.2008 - 6 2014
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