Elexius Crawford
Houston,TX
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Store Manager
Beauty Empire
Katy, Texas
08.2025 - 01.2026
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Ensured compliance with safety regulations and company policies.
- Performed regular price checks to ensure competitive pricing.
- Developed strategies to maximize sales and profitability.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Updated POS system with new products and promotional offers.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Planned special promotions or discounts based on market trends.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Delegated work to staff, setting priorities and goals.
Small Business Owner
Plex Studioz
Houston, TX
01.2020 - 07.2025
- Successfully launched and operated a small business, overseeing all aspects of daily operations
- Developed and implemented effective marketing strategies to drive customer acquisition and increase sales
- Maintained accurate financial records, including budgeting, forecasting, and expense tracking
- Implemented inventory management system
- Established strong relationships with suppliers to ensure timely delivery of goods while maintaining quality standards
- Created and executed social media campaigns that increased brand awareness by 75%
- Analyzed market trends and competitor activities to identify opportunities for business growth
- Collaborated with designers to develop a visually appealing storefront layout that enhanced the overall customer experience
- Conducted regular performance evaluations for employees, identifying areas for improvement and implementing training programs accordingly
- Ensured compliance with legal requirements such as licensing regulations, health codes, and labor laws
- Managed cash flow effectively through strategic financial planning
- Supervised daily store operations and ensured smooth workflow among staff.
- Managed inventory levels and conducted regular stock checks to maintain availability.
- Trained new employees on store policies and customer service standards.
- Addressed customer inquiries and resolved complaints to enhance satisfaction.
- Implemented visual merchandising strategies to improve product presentation.
- Monitored sales trends and provided feedback for product selection decisions.
- Maintained cleanliness and organization of the store environment for safety compliance.
- Supervised work of cashiers, training new team members and monitoring performance.
- Maintained updated records on product deliveries, returns, damages
- Maintained records of items shipped, received, or transferred to another location.
- Handled customer transactions and balanced cash
Assistant Manager Retail
Amazing Lash Studio
Pearland, TX
10.2017 - 11.2019
- Answering multiple incoming calls
- Customer Service
- Manage Lash Stylist/Front Desk Reps
- Data entry/client information verification
- Meeting daily/monthly sales quotas/
- Handle any customer complaints
- Understand sales, market, and customer trends
- Scheduling/Payroll
- Lead daily sales meetings and train newer sales representatives
Store Manager
TDK
Humble, TX
11.2018 - 08.2019
- Managing barbers and front store employees
- Clerical duties (answering multi-line phones, filing, data entry)
- Ensuring sales quotas are met
- Customer Service
- Inventory and floor sets
- Payroll for employees
- Scheduling for employees
- Cash bank deposits
Seasonal Call Center Representative
Alorica Calling Center
Houston, TX
10.2017 - 09.2018
- Answering inbound calls with phone etiquette
- Responsible for creating a positive experience for each customer
- Drive an increase in sales by generating excitement with employees around new products and services. Ensure that all employees stay up to date on product knowledge, promotions, and in-store events.
- Assist in recruiting a high-quality team and in the coaching and development of the team.
- Ensure that all customer issues are addressed with a resolution that has a positive impact on the customer's experience
- Conduct regular check-ins, provide real time feedback and in the moment coaching.
- Participate in community outreach events and keep up to date on all initiatives and promotions, so that the store can create relevant experiences in-store to drive traffic.
- Meet Sales Quotas
Shift Supervisor
CVS Pharmacy, Inc.
Houston, TX
10.2014 - 06.2015
- Contributes to stores financial growth through driving sales, managing expenses and implementing plans for increased profitability.
- Accountable for ensuring all operational standards are achieved.
- Assists in the training and retention of a store staff selling practices
- Deliver authentic customer service and meet sales goals.
- Executes flawless store visual presentation by maintaining visual and store housekeeping standards.
- Demonstrates excellent product knowledge and trains others to do the same.
- Contributes to expense control by managing controllable expenses and following all loss prevention programs.
- Assists in executing floor changes, sales and promotional events timely and effectively for maximum financial result
Electronics Sales Associate
Wal-mart
Huntsville, TX
05.2013 - 08.2014
- Provides a total sales solution to our customers, for any of their wireless/mobility needs. This includes selling devices, accessories and service plans
- Maximizing customer connections; saving customers money; personalizing their experience; and protecting their investment
- Delivers an outstanding store experience that improves customer loyalty
- Meets or exceeds sales and customer satisfaction goals
- Accurately sets up accounts, so customers are ready to use their new devices and plans as soon as they leave the store
- Identifies the right solutions for customer billing, technical and/or account issues
- Troubleshooting
Receptionist and Administrative Assistant
UNITED HEALTH CARE
Houston, TX
06.2011 - 08.2012
- Responsible for greeting patients, answering phones and taking messages, and booking appointments if needed.
- Provides paperwork to patients, and checks insurances and runs eligibility to make sure insurance is active.
- Scans and enters data into EMR database, and collects co-pays from patients.
- Enters patient information into EMR database as needed.
- Filing, faxing, printing, and copying
- Problem solving, troubleshooting, and handles customer complaints
Education
BS - Communications
University of Houston
Houston, TXBS - Communications
Sam Houston State University
Huntsville, TXBS - Communications
Stephen F. Austin
Nacogdoches, TXHigh school diploma -
North Shore Senior High
Houston, TXSkills
- Communications
- Microsoft Office
- Millennium software
- Technical Support
- Social Media Marketing
- Cash Handling
- Customer Service
- Payroll
- Retail Management
- Merchandizing
- Scheduling
- Team Building
- Expense Management
- Store Management Experience
- Multi-line Phone Systems
- Accounts Receivable
- Sales Experience
- Account Management
- System Design
- Data entry
Certification
driver's license
Personal Information
Authorized To Work: US
Timeline
Store Manager
Beauty Empire
08.2025 - 01.2026
Small Business Owner
Plex Studioz
01.2020 - 07.2025
Store Manager
TDK
11.2018 - 08.2019
Assistant Manager Retail
Amazing Lash Studio
10.2017 - 11.2019
Seasonal Call Center Representative
Alorica Calling Center
10.2017 - 09.2018
Shift Supervisor
CVS Pharmacy, Inc.
10.2014 - 06.2015
Electronics Sales Associate
Wal-mart
05.2013 - 08.2014
Receptionist and Administrative Assistant
UNITED HEALTH CARE
06.2011 - 08.2012
BS - Communications
University of Houston
BS - Communications
Sam Houston State University
BS - Communications
Stephen F. Austin
High school diploma -
North Shore Senior High