Open To Work
ELHADJ DIALLO
The Bronx
Summary
Dynamic Manager with proven expertise in customer service and team leadership, currently driving operational excellence at Wendy's Restaurant. Recognized for effectively mentoring staff and enhancing customer satisfaction, while demonstrating strong time management and decision-making skills. Committed to fostering a collaborative environment that achieves organizational goals and exceeds customer expectations.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Delivery Driver
Uber, DoorDash , shipt , instacard
Manhattan
05.2024 - Current
- Developed strong relationships with customers by providing friendly service and responding to inquiries promptly.
- Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity.
- Maintained accurate records of deliveries and pickups, including customer signatures and itemized lists.
- Operated delivery vehicle in accordance with local traffic laws, regulations, and safety standards.
- Navigated routes using GPS technology for optimal delivery times.
Manager
Wendy's Restaurant
Manhattan
12.2024 - 10.2025
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
Security Officer
Auto sell services
Columbus
08.2023 - 10.2024
- Greeted visitors warmly and ensured they had a positive experience
- Monitored premises to ensure safety and security of vehicles and personnel.
- Conducted regular patrols to detect and prevent unauthorized access or incidents.
- Implemented safety protocols in alignment with company policies and regulations.
- Assisted customers with inquiries regarding vehicle security and safety measures.
Forex Trader
Myself
Bronx , New York
07.2023 - Current
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Created and implemented strategic trading approaches.
Staff Member
Sily Warehouse
Conakry
05.2022 - 07.2023
- Built strong relationships with customers through exceptional communication skills and follow-up efforts.
- Worked under guidance of leadership and alongside other staff members to meet organizational goals.
- Monitored inventory levels, placing orders when necessary to maintain optimal stock levels.
- Reported problems, discrepancies, and unusual situations to management for immediate intervention.
- Participated in meetings to voice concerns or suggest improvements.
O.R attendant
Hospital and university center of Conakry
Conakry
03.2019 - 04.2021
- Set up operations rooms for surgery cases.
- Transported equipment inside the O.R.
- Picked up medication from the pharmacy department.
Education
High School Diploma -
SOLOKOURE
Conakry, Guinea 01.2020 - 07.2021
Some College (No Degree) - Ultrasound technician
LaGuardia Community College
Long Island City, NYSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Customer relationship management
- Safety compliance
- Staff training
- Inventory management
- Effective communication
- Problem solving
- Team collaboration
- Fuel efficiency
- Route logs
- Package scanning
- Clean MVR
- Point-of-sale system
- Logistics
- Complex Problem-solving
Certification
- Security license
- CPR certification
- First Aid certification
- Food handlers certification
Languages
- English
- French, Fluent
- English, Fluent
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteSalary Range
$45000/yr - $200000/yrTimeline
Manager
Wendy's Restaurant
12.2024 - 10.2025
Delivery Driver
Uber, DoorDash , shipt , instacard
05.2024 - Current
Security Officer
Auto sell services
08.2023 - 10.2024
Forex Trader
Myself
07.2023 - Current
Staff Member
Sily Warehouse
05.2022 - 07.2023
High School Diploma -
SOLOKOURE
01.2020 - 07.2021
O.R attendant
Hospital and university center of Conakry
03.2019 - 04.2021
Some College (No Degree) - Ultrasound technician
LaGuardia Community College