ELI WILLIS
San Antonio
Summary
Professional in guest services with a robust background in customer engagement and hospitality. Known for a strong focus on team collaboration and achieving results. Adaptable to changing needs, reliable, and skilled in conflict resolution, communication, and problem-solving. Passionate about elevating guest experiences and fostering positive interactions.
Overview
6
6
years of professional experience
Work History
Guest Service Ambassador
Target
San Antonio, TX
01.2026 - Current
- Implemented efficient processes to enhance store presentation and inventory management.
- Handling cash at the register and watching over the self-checkout.
- Delivered exceptional customer service by resolving inquiries and addressing concerns promptly.
- Implemented innovative solutions for common guest complaints, leading to increased positive feedback.
- Picking up and running out of any excessive re-shop to go back onto the salesfloor.
- Working promotional pop-up events, engaging with customers for upselling and a good experience.
Sales Associate
Old Navy
San Antonio, TX
08.2024 - 04.2026
- Assisted in maintaining visual merchandising standards, contributing to an appealing store environment that drove foot traffic.
- Engaged with customers to understand their needs and provide personalized product recommendations, enhancing customer satisfaction.
- Maintained accurate inventory levels by conducting regular stock audits and updating records accordingly.
- Efficiently organized and replenished merchandise on shelves to enhance product visibility and accessibility.
- Controlled any shipment orders, shift schedules, and overnight inventory shifts.
SHIFT MANAGER
Tropical Smoothie Cafe
Cypress, TX
12.2022 - 05.2025
- Taking and making food & smoothie orders, Opening and Closing Shifts, Customer Service, Scheduled and supervised shifts while ensuring optimal time management, organization, productivity, cleaning, Trained new hires on company policies and procedures, Responsible for inventory management and ordering supplies, Handled customer complaints and resolved issues in a timely manner, Maintained a clean and organized work environment according to company standards.
CASHIER
Chick Fil A
San Antonio
11.2020 - 04.2021
- Handling Money and Orders, Drive-Thru, Stock help.
CASHIER
Six Flags
San Antonio, TX
06.2020 - 08.2020
- Handling Money & Orders.
Education
Bachelor's Degree - English Education
Prairie View A&M University
Prairie View, TX, USA08.2027
HIGH SCHOOL DIPLOMA - undefined
Earl Warren High School
San Antonio, TX, USA01.2023
Skills
- Cash Handling - Expert
- Attention to Detail - Expert
- Customer service - Expert
- Restock - Expert
- Leadership - Advanced
- Training - Expert
- Communication - Expert
Interests
I love music, art, fashion, and sports!
Timeline
Guest Service Ambassador
Target
01.2026 - Current
Sales Associate
Old Navy
08.2024 - 04.2026
SHIFT MANAGER
Tropical Smoothie Cafe
12.2022 - 05.2025
CASHIER
Chick Fil A
11.2020 - 04.2021
CASHIER
Six Flags
06.2020 - 08.2020
HIGH SCHOOL DIPLOMA - undefined
Earl Warren High School
Bachelor's Degree - English Education
Prairie View A&M University