Eli Holper
Stillwater,MN
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
5
5
years of professional experience
Work History
General Manager
LifeTime
06.2022 - 09.2023
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Maintained a continual MOM growth of 10% revenue for 15 months.
- Developed and implemented strategies to increase sales and profitability.
- Maintained and managed COGS under 32% over tenure.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Generated positive CM and MOM growth generating 200% net revenue over tenure.
Concourse A Manager
Estes Gifts & News
02.2022 - 06.2022
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Assistant Manager
LifeTime
06.2018 - 11.2021
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
High School Diploma -
Stillwater Area High School
Stillwater, MN06.2018
Skills
- Loss Prevention
- Staff Supervision
- Advertising and Marketing
- Quality Management
- P&L Management
- Expense Control
- Schedule Management
- Labor Cost Controls
Timeline
General Manager
LifeTime
06.2022 - 09.2023
Concourse A Manager
Estes Gifts & News
02.2022 - 06.2022
Assistant Manager
LifeTime
06.2018 - 11.2021
High School Diploma -
Stillwater Area High School
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