Eli Jimenez
Valley Stream,NY
Summary
Dynamic leader with a proven track record in customer service management and sales proficiency Excells in building relationships and mentoring teams to exceed sales quotas, enhancing customer loyalty and operational efficiency. Skilled in inventory monitoring and cash handling accuracy, achieving significant improvements in loss prevention and financial transactions.
Overview
6
6
years of professional experience
Work History
Key Holder
Brooks Brothers
09.2024 - Current
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Managed store personnel by delegating tasks and supervising daily operations.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Small Business Owner
Cloud Cave Studios
05.2022 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
Operations Manager
Max Mara
10.2022 - 08.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
Sales Associate
Brooks Brothers
10.2022 - 07.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Home Manager
Faye Homes LLC
07.2018 - 06.2023
- Evaluated staff performance on an ongoing basis, offering constructive feedback and guidance for improvement when necessary.
- Led team to achieve organizational goals, managing resources effectively.
Retail Associate
Gucci
10.2021 - 01.2022
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Sales Representative
Cutco Cutlery
06.2019 - 10.2019
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Education
No Degree - Psychology
SUNY College At Old Westbury
Old Westbury, NYBachelor of Science - Nursing
SUNY, Farmingdale
Farmingdale, NY05-2027
Associate of Arts - Liberal Arts And Sciences
Nassau Community College
Garden City, NY12-2021
Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Store maintenance
- Customer service management
- Staff oversight
- Inventory monitoring
- Task delegation
- Sales proficiency
- Loss prevention
- Sales quotas
- Team building
- Retail operations
- Relationship building
- Opening and closing coordination
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Key Holder
Brooks Brothers
09.2024 - Current
Operations Manager
Max Mara
10.2022 - 08.2024
Sales Associate
Brooks Brothers
10.2022 - 07.2023
Small Business Owner
Cloud Cave Studios
05.2022 - Current
Retail Associate
Gucci
10.2021 - 01.2022
Sales Representative
Cutco Cutlery
06.2019 - 10.2019
Home Manager
Faye Homes LLC
07.2018 - 06.2023
No Degree - Psychology
SUNY College At Old Westbury
Bachelor of Science - Nursing
SUNY, Farmingdale
Associate of Arts - Liberal Arts And Sciences
Nassau Community College
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