ELIANA CABRAL
The Bronx,NY
Summary
Detail-oriented healthcare administrative professional with over two years of experience in patient registration, insurance verification, appointment scheduling, and care coordination in a high-volume medical setting. Bilingual in English and Spanish, skilled in enhancing patient interactions and ensuring HIPAA compliance while supporting efficient operations.
Overview
5
5
years of professional experience
Work History
Dental Receptionist
Columbia University College of Dental Medicine
New York, NY
10.2023 - Current
- Coordinate patient registration, check-in, and check-out for a high-volume academic dental clinic serving 100+ patients daily.
- Verified insurance eligibility and benefits, resolved registration issues, and obtained required referrals to streamline patient appointments.
- Schedule, reschedule, and coordinate appointments across multiple dental specialties using Epic EMR.
- Collect patient copayments and maintain accurate documentation in accordance with revenue cycle procedures.
- Collaborate with providers, residents, faculty, and clinical staff to ensure efficient patient flow and timely care.
- Educated patients on appointment preparation, referrals, and insurance requirements to enhance understanding and compliance.
- Resolved scheduling conflicts and patient concerns to maintain high levels of customer satisfaction.
- Maintain HIPAA compliance and ensure accuracy of patient demographic and insurance information.
Paraprofessional
NYC Department of Education
New York, NY
08.2021 - 10.2023
- Provided daily support to students with diverse educational and behavioral needs in a structured, fast-paced environment.
- Collaborated with teachers, administrators, counselors, and families to develop and implement individualized support plans, enhancing student engagement and continuity of care.
- Applied conflict resolution and de-escalation techniques to effectively manage challenging situations and promote a safe learning environment.
- Utilized conflict resolution and de-escalation techniques to manage challenging situations, fostering a safer and more supportive learning environment.
- Interacted professionally with students, parents, and multidisciplinary staff from diverse cultural backgrounds, building trust and ensuring effective communication.
- Prioritized multiple responsibilities while maintaining organization, attention to detail, and a high level of professionalism.
Education
High School Diploma -
ST. BARNABAS HIGH SCHOOL
Bronx, NY 09-2015
Skills
- Appointment Scheduling
- Insurance Verification
- Epic EMR
- Medicare
- Medicaid
- Commercial Insurance
- Front-End Revenue Cycle
- Medical Records
- HIPAA Compliance
- Electronic Health Records (EHR)
- Technical Skills
- Microsoft Office
- Attention to Detail
- Multitasking
- Team Collaboration
LANGUAGES
English: Fluent, Spanish: Fluent
Timeline
Dental Receptionist
Columbia University College of Dental Medicine
10.2023 - Current
Paraprofessional
NYC Department of Education
08.2021 - 10.2023
High School Diploma -
ST. BARNABAS HIGH SCHOOL