Eliara Santiago
Glendale,Arizona
Summary
Dynamic and dedicated host with proven expertise at Bootys, excelling in reservation coordination and customer engagement. Recognized for enhancing dining experiences through exceptional hospitality and meticulous dining room management. Skilled in POS software and adept at multitasking, ensuring seamless service and high guest satisfaction. Passionate about creating welcoming atmospheres and supporting team success.
Overview
1
1
Certification
Work History
Host
Bootys
10.2024 - Current
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Backed up servers by checking on tables and retrieving items for guests.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Advised customers about special offerings and menu items to help drive sales.
Education
Canyon View High School
Waddell, AZSkills
- Menu management
- Telephone reception
- Food allergy awareness
- Order accuracy
- Hospitality and accommodation
- Reservation coordination
- Front of house organization
- Dining room management
- Team collaboration
- Multitasking proficiency
- Server support
- Customer engagement
- POS software
- Takeout order processing
- Table vacancy management
- Respectfulness
- Dedication
Certification
Osha 10
Previously CPR certified
Timeline
Host
Bootys
10.2024 - Current
Canyon View High School
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