Timeline
Work History
Education
Skills
Summary
Work Preference
Work Availability
Certification
Generic

Eliara Santiago

Host
Glendale,AZ

Timeline

Host

Gootys wings and burgers
10.2024 - Current

Canyon View High School
08.2022 - Current

Work History

Host

Gootys wings and burgers
10.2024 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Monitored seating area and checked restrooms regularly to keep spotless.

Education

Canyon View High School
Waddell, AZ
08.2022 - Current

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Adaptable to change
  • Exceptional communication
  • Detail-oriented
  • POS software
  • Server support
  • Reservations
  • Customer engagement
  • Food running
  • Table bussing
  • Phone etiquette
  • Cleaning and sanitation
  • Guest seating
  • Menu memorization

Summary

Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.

Work Preference

Work Type

Part Time

Location Preference

On-Site

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hours

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

  • Food Handler Certification (FHC) - State Health Departments.

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