ELIAS BAQUERO
Pompano Beach,FL
Summary
Hardworking and dependable professional offering several years of clerical experience. Demonstrated prioritization, multitasking and planning abilities. Enthusiastic about using knowledge and skills to support operations. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
40
40
years of professional experience
Work History
Senior Clerk (call Center )
Florida Department of health in broward county
Fort Lauderdale, FL
07.2024 - Current
- Handled Clients complaints with professionalism, resolving issues quickly to maintain high levels of satisfaction.
- Streamlined fefficiency and reduced wait times for residents
- Communicated effectively with clients
- Developed strategies for improving overall efficiency in the workplace through process automation initiatives.
- Communicated with clients eanswer questions and complaints.
- Performed data entry for a new clients
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Communicated with cloents to answer questions or explain information.
Front Desk Receptionist
Wake County Public Schools
Raleigh, NC
12.2021 - 04.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
FRONT DESK ASSINTANT MANAGER
NEPTUNE HOLLYWOOD BEACH HOTEL
10.2016 - 09.2021
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
CUSTOMER SERVICE REPRESENTATIVE
ALL-BORO ELEVATOR TESTING AND CONSULTING. INC
11.2007 - 08.2016
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative Team Lead
SEARS ROBUCK
11.1996 - 01.2007
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
Sales Representative
FIRST LOOK BOUTIQUE
06.1990 - 11.1996
- Improved overall customer purchasing experiences to promote steady revenue
- Greeted and assisted customers to foster positive experiences.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
Administrative Assistant
Genair
01.1985 - 04.1990
- Answered phone calls and emails to provide information, resulting in effective business correspondence
- Inventoried and ordered supplies for office
- Coordinated app
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
Associate of Business Administration -
Universidad Santa Maria
Caracas, Venezuela07.1986
ACCOUNTING ( COURSE ) - Accounting Course
Centro Comtable Venezolano
Caracas, Venezuela06.1985
High School Diploma
Instituto Justo Arosemena
Panama City, Panama12.1982
Skills
- Professional correspondence
- Scheduling
- Appointment setting
- Scheduling and planning
Timeline
Senior Clerk (call Center )
Florida Department of health in broward county
07.2024 - Current
Front Desk Receptionist
Wake County Public Schools
12.2021 - 04.2024
FRONT DESK ASSINTANT MANAGER
NEPTUNE HOLLYWOOD BEACH HOTEL
10.2016 - 09.2021
CUSTOMER SERVICE REPRESENTATIVE
ALL-BORO ELEVATOR TESTING AND CONSULTING. INC
11.2007 - 08.2016
Customer Service Representative Team Lead
SEARS ROBUCK
11.1996 - 01.2007
Sales Representative
FIRST LOOK BOUTIQUE
06.1990 - 11.1996
Administrative Assistant
Genair
01.1985 - 04.1990
Associate of Business Administration -
Universidad Santa Maria
ACCOUNTING ( COURSE ) - Accounting Course
Centro Comtable Venezolano
High School Diploma
Instituto Justo Arosemena
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