Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elias Hernandez

Batavia,IL

Summary

Achieved top sales performance at Nordstrom and significantly enhanced client satisfaction at Arize Agency by leveraging exceptional customer service and expertise in life insurance. Excelled in client needs analysis and leads prospecting, embodying professionalism and ethics, while mentoring new agents towards achieving their full potential.

Overview

8
8
years of professional experience

Work History

Insurance Agent

Arize Agency
07.2021 - 01.2024
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.

Sales Associate

Nordstrom
01.2018 - 06.2021
  • Ended 2nd in YTD sales in the women's shoe department which had 30 other associates on the team.
  • Earned Pacesetter award which is given to the top 10% of sales employees in the nation for a full fiscal year.
  • Earned Allstar award which is to employees who give the highest level of customer service as well as being a prime example of a team player

Sales Manager

Express
01.2016 - 12.2018
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.

Education

Bachelor of Arts - Psychology

University of Illinois At Chicago
Chicago, IL
05.2018

Skills

  • Customer Service
  • Professionalism and Ethics
  • Client needs analysis
  • Life Insurance
  • Leads Prospecting
  • New Agent Training

Languages

Spanish
Native or Bilingual

Timeline

Insurance Agent

Arize Agency
07.2021 - 01.2024

Sales Associate

Nordstrom
01.2018 - 06.2021

Sales Manager

Express
01.2016 - 12.2018

Bachelor of Arts - Psychology

University of Illinois At Chicago

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Elias Hernandez