ELIAS ROMERO
Ruskin,FL
Summary
Efficient and team-oriented Bilingual Office Assistant fluent in English and Spanish. Thrives under pressure while maintaining professionalism. Demonstrates extensive knowledge in product, with exemplary abilities in customer service, and time management. Possesses high adaptability and excels in creative problem-solving. Efficiency-driven and organized, with a strong commitment to customer satisfaction. Skilled in coordinating documentation, while maintaining a team-oriented mentality. Ready to help team achieve company goals
Overview
2
2
years of professional experience
Work History
Office Assistant
SOUTHSHORE TRANSPORT LLC
07.2022 - 08.2023
- Perform dispatch duties, coordinating with drivers and contacting brokers to provide load assignments
- Maintain accurate records of dispatch activities and monitor progress to ensure timely delivery
- Provide exceptional customer service, addressing inquiries and resolving any issues promptly and effectively
- Improved processes to increase efficiencies and reduce expenses without compromising customer service levels.
Sales Associate
AUTOZONE
08.2023 - Current
- Listened to customer needs and desires to identify and recommend optimal products.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Fluent in English and Spanish, enabling effective communication with a diverse population and enhancing accessibility and inclusivity to a larger group.
Education
Associate of Arts - Exercise Science
Hillsborough Community College
Tampa, FL07.2024
HIGH SCHOOL DIPLOMA -
Jule F. Sumner High School
Riverview, FL05.2022
Skills
- Professional telephone demeanor
- Spanish translation
- Maintain records
- Ability to work collaboratively in a team-oriented environment
- Active listening skills to effectively understand customers needs and concerns
- Money Handling
- Client Account Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
AUTOZONE
08.2023 - Current
Office Assistant
SOUTHSHORE TRANSPORT LLC
07.2022 - 08.2023
Associate of Arts - Exercise Science
Hillsborough Community College
HIGH SCHOOL DIPLOMA -
Jule F. Sumner High School