Elias A De Jesus
Apopka,FL
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Alorica
11.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Sales Representative
Cricket Wireless
04.2021 - 11.2022
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
Education
High School Diploma -
Angel Peña Millan High School
Carolina, PRSkills
- Document Control
- 10-Key
- Invoice Preparation and Processing
- Brand Representation
- Spreadsheets
- Prioritization
- Computer Proficiency
- Conflict Mediation
- Microsoft Excel
- Customer Consulting
- Quality Assurance Controls
- Critical Thinking
- Conflict Resolution
- POS Systems and Ordering Platforms
- Microsoft PowerPoint
- Microsoft Word
- Customer Service
- Call Center Operations
- Route Dispatch
- Active Listening
- Retail Sales Customer Service
- Problem-Solving Ability
Languages
English
Spanish
Timeline
Customer Service Representative
Alorica
11.2022 - Current
Sales Representative
Cricket Wireless
04.2021 - 11.2022
High School Diploma -
Angel Peña Millan High School
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