Overview
Work History
Skills
Certificate
Timeline
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Elicia Kentolall

Summerville,SC

Overview

7
7
years of professional experience

Work History

Senior Administrative Assistant

Blue Compass RV
Charleston
04.2022 - Current
  • Establish positive and effective communication among unit staff and leadership, reducing miscommunications and missed deadlines
  • Handle titles, warranties, and affidavits
  • Stock new, used, traded, and transferred units
  • Set, enforce, and optimize internal policies to maintain responsiveness to demands
  • Effectively manage and budget in-store spending
  • Purchasing and maintaining office supply inventory
  • Train new employees on proper protocols, procedures, and customer service standards
  • Proficient in IDS (Integrated Dealer Systems), RV Admin and CRM
  • Complete large sales transactions using credit card, cash, and checks
  • Answer multi-line phone system, routing calls, and delivering messages to staff
  • Maintained confidential records relating to personnel files, payroll information, benefits administration, contracts and other sensitive documentation
  • Updated contact databases regularly with relevant customer data from sales inquiries or client interactions

Property Manager

Self-employed
03.2018 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services
  • Coordinated with janitorial and engineering staff on maintenance and upkeep
  • Introduced prospective tenants to homes available and performed tours of premises
  • Monitored progress of maintenance projects and notified appropriate individuals of updates, delays, and schedule changes
  • Followed up on delinquent tenants and coordinated collection procedures
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant
  • Maintained original leases and renewal documents in digital and hardcopy format
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports
  • Kept properties in compliance with local, state, and federal regulations
  • Implemented and enforced policies and procedures to maintain properties to highest standing
  • Handled staff pay and screening prior to employment
  • Managed streaming accounts to improve brand positioning and growth

Salon Manager

Aurora Beauty Salon
US
12.2020 - 03.2022
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records
  • Maintained filing systems for confidential documents and records
  • Planned any necessary meeting
  • Assisted General Manager with daily organizational tasks
  • Trained staff on policies and new software

Manager

Beach House757
04.2018 - 11.2020
  • Handled payroll for employees
  • Kept up-to-date data entry of all supplies and products in-store, ordered and fully stocked all shelves maximizing customer sales
  • Trained and hired manager for all future employees
  • Maintained all company social media platforms
  • Managed cash flow, business transactions, banking, and accounting processes
  • Scheduled appointments by phone, email, and in person and recommended additional services
  • Created effective employee schedules
  • Led and facilitated a productive beginning and end of shift meeting
  • Addressed and resolved customer concerns in a timely manner
  • Enforced health and safety protocols
  • Established and regulated social media content
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests

Skills

  • Administrative Management
  • Business Marketing
  • Excellent Time Management
  • Leadership
  • Inventory Management
  • Sales Tracking
  • Detail Oriented
  • Office Management
  • Critical thinking

Certificate

Paralegal Certificate - Auburn University

Timeline

Senior Administrative Assistant

Blue Compass RV
04.2022 - Current

Salon Manager

Aurora Beauty Salon
12.2020 - 03.2022

Manager

Beach House757
04.2018 - 11.2020

Property Manager

Self-employed
03.2018 - Current
Elicia Kentolall