Elicia Kentolall
Summerville,SC
Overview
7
7
years of professional experience
Work History
Senior Administrative Assistant
Blue Compass RV
Charleston
04.2022 - Current
- Establish positive and effective communication among unit staff and leadership, reducing miscommunications and missed deadlines
- Handle titles, warranties, and affidavits
- Stock new, used, traded, and transferred units
- Set, enforce, and optimize internal policies to maintain responsiveness to demands
- Effectively manage and budget in-store spending
- Purchasing and maintaining office supply inventory
- Train new employees on proper protocols, procedures, and customer service standards
- Proficient in IDS (Integrated Dealer Systems), RV Admin and CRM
- Complete large sales transactions using credit card, cash, and checks
- Answer multi-line phone system, routing calls, and delivering messages to staff
- Maintained confidential records relating to personnel files, payroll information, benefits administration, contracts and other sensitive documentation
- Updated contact databases regularly with relevant customer data from sales inquiries or client interactions
Property Manager
Self-employed
03.2018 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services
- Coordinated with janitorial and engineering staff on maintenance and upkeep
- Introduced prospective tenants to homes available and performed tours of premises
- Monitored progress of maintenance projects and notified appropriate individuals of updates, delays, and schedule changes
- Followed up on delinquent tenants and coordinated collection procedures
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant
- Maintained original leases and renewal documents in digital and hardcopy format
- Monitored and tracked payments and expenses, providing timely and accurate financial reports
- Kept properties in compliance with local, state, and federal regulations
- Implemented and enforced policies and procedures to maintain properties to highest standing
- Handled staff pay and screening prior to employment
- Managed streaming accounts to improve brand positioning and growth
Salon Manager
Aurora Beauty Salon
US
12.2020 - 03.2022
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records
- Maintained filing systems for confidential documents and records
- Planned any necessary meeting
- Assisted General Manager with daily organizational tasks
- Trained staff on policies and new software
Manager
Beach House757
04.2018 - 11.2020
- Handled payroll for employees
- Kept up-to-date data entry of all supplies and products in-store, ordered and fully stocked all shelves maximizing customer sales
- Trained and hired manager for all future employees
- Maintained all company social media platforms
- Managed cash flow, business transactions, banking, and accounting processes
- Scheduled appointments by phone, email, and in person and recommended additional services
- Created effective employee schedules
- Led and facilitated a productive beginning and end of shift meeting
- Addressed and resolved customer concerns in a timely manner
- Enforced health and safety protocols
- Established and regulated social media content
- Maintained up-to-date records of employee attendance, payroll information, vacation requests
Skills
- Administrative Management
- Business Marketing
- Excellent Time Management
- Leadership
- Inventory Management
- Sales Tracking
- Detail Oriented
- Office Management
- Critical thinking
Certificate
Paralegal Certificate - Auburn University
Timeline
Senior Administrative Assistant
Blue Compass RV
04.2022 - Current
Salon Manager
Aurora Beauty Salon
12.2020 - 03.2022
Manager
Beach House757
04.2018 - 11.2020
Property Manager
Self-employed
03.2018 - Current