Summary
Overview
Work History
Education
Skills
Timeline
Generic
ELICIA MACFADEN

ELICIA MACFADEN

Oceanside,CA

Summary

Customer service leader with extensive experience in office management, sales, and hospitality. Proven track record in enhancing client satisfaction through effective team leadership and issue resolution. Expertise in managing high volumes of inbound calls while maintaining strong customer relationships. Proficient in CRM systems, active listening, and multitasking to drive company success.

Overview

10
10
years of professional experience

Work History

Office Manager

Guardian Garage Floors
Farmers Branch, TX
08.2022 - 04.2025
  • Delivered outstanding customer service and support through prompt communication and proactive problem-solving.
  • Managed all administrative functions, including answering calls, setting appointments, scheduling installs, and routing technicians.
  • Handled warranty claims and followed up with customers to ensure complete satisfaction.
  • Oversaw financial operations, including collecting payments and maintaining accurate records.

Inside Sales Representative

Angi
Remote
07.2020 - 08.2022
  • Engaged with potential clients through 200+ daily cold calls, consistently building rapport and providing tailored solutions.
  • Exceeded sales targets by understanding customer needs and recommending appropriate services.
  • Managed client information using CRM tools to ensure seamless service and follow-up.

Front Desk Supervisor

Squaw Valley Lodge
Olympic Valley, CA
07.2018 - 07.2020
  • Supervised daily front desk operations and provided exceptional guest service to ensure a welcoming experience.
  • Trained and mentored front desk staff in customer service, technical tasks, and phone sales.
  • Addressed guest concerns and resolved issues promptly to maintain high satisfaction.

Guest Services Manager

Mt. Spokane Ski & Snowboard Park
Mead, WA
10.2015 - 03.2018
  • Recruited, hired, and trained a team focused on delivering excellent guest experiences.
  • Managed scheduling, payroll, and staff performance.
  • Handled customer complaints, processed refunds, and promoted the organization at off-site tradeshows.

Education

High School Diploma -

Oceanside High School
Oceanside, CA
01.2010

Some College (No Degree) -

MiraCosta College
Oceanside, CA

Skills

  • Client relations and service
  • Team leadership and training
  • Operations management
  • Conflict resolution and problem-solving
  • Sales strategies
  • Administrative coordination
  • CRM management

Timeline

Office Manager

Guardian Garage Floors
08.2022 - 04.2025

Inside Sales Representative

Angi
07.2020 - 08.2022

Front Desk Supervisor

Squaw Valley Lodge
07.2018 - 07.2020

Guest Services Manager

Mt. Spokane Ski & Snowboard Park
10.2015 - 03.2018

High School Diploma -

Oceanside High School

Some College (No Degree) -

MiraCosta College

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