Elicia Prine
Live Oak,Florida
Summary
Accomplished Salon Owner/Operator at UnLeeshed Head2Toe LLc, as well as CNA with a proven track record at Palms Medical Group, excelling in customer service and staff management. Expert in nail care and massage therapies, I significantly enhanced client retention and satisfaction. Skilled in using Xactimate for efficient claims handling, my work post-hurricanes Charlie, Frances, and Katrina showcases my ability to manage high-stress situations effectively.
Overview
20
20
years of professional experience
Work History
Salon Owner/Operator
Self
10.2011 - Current
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
- As a Licensed Massage Therapist and Nail Technician I also provide massage and nail services tailored to clients specific needs.
CNA
Palms Medical Group
11.2006 - 03.2007
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Checked patient’s in and out, and filing of documentation and charts.
Catastrophe Adjuster
Pilot Catastrophe
08.2004 - 01.2006
- Handled complex property damage claims resulting from natural disasters such as hurricanes.
- Streamlined the estimation process using advanced software tools like Xactimate for more accurate cost projections.
- Achieved high levels of customer satisfaction by providing personalized support throughout the entire claims process.
- Provided exceptional customer service to claimants by addressing their concerns promptly and empathetically.
- Managed large-scale catastrophe claims by prioritizing tasks, maintaining detailed records, and effectively communicating with policyholders.
- Worked 3 major hurricanes, Charlie, Frances, and Katrina.
Education
Some College - Physical Therapy
Florida Gateway College
Lake City, FLNail Technician
Riveroak Technical School
Live Oak, FL10.2022
Licensed Massage Therapist
Florida School of Massage
Gainesville, Fl2011
Skills
- Upselling Services
- Staff Management
- Salon Marketing
- Nail Care Expertise
- Deep tissue massage, cupping therapy, lymphatic massage, MAT
- Appointment Scheduling
- Customer Service
- Business Management
Timeline
Salon Owner/Operator
Self
10.2011 - Current
CNA
Palms Medical Group
11.2006 - 03.2007
Catastrophe Adjuster
Pilot Catastrophe
08.2004 - 01.2006
Some College - Physical Therapy
Florida Gateway College
Nail Technician
Riveroak Technical School
Licensed Massage Therapist
Florida School of Massage
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