Elida Morales
Pollo Campero
White Marsh,MD
1
Language
9
years of professional experience
Dedicated cashier team lead with a focus on efficient service, cash handling, and customer satisfaction. Proven ability to train staff and resolve complaints, driving loyalty and enhancing the customer experience.
Work History
Cashier Team Lead
11 Months- Supervised cashier team, ensuring efficient customer service and accurate transactions.
- Trained new cashiers on operational procedures and customer interaction best practices.
- Resolved customer complaints, enhancing overall satisfaction and loyalty.
- Implemented cash handling procedures to maintain accuracy and reduce discrepancies.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Food Expeditor
2 Months- Coordinated food orders to ensure timely delivery and customer satisfaction.
- Monitored inventory levels and communicated needs to kitchen staff.
- Streamlined communication between front-of-house and back-of-house teams.
- Trained new staff on food expediting processes and best practices.
- Assisted in inventory management to prevent overstocking or shortages of ingredients.
Cashier
3 Years 5 Months- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with menu selections and provided product recommendations.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Maintained cleanliness and organization of the dining area and cashier station.
- Handled cash, credit, and digital payments accurately to ensure a smooth checkout experience.
- Trained new cashiers on operational procedures and customer service standards.
- Resolved customer inquiries and complaints promptly to enhance satisfaction levels.
Education
High School Diploma
Skills
Customer service
Team leadership
Problem-solving
Cash handling
Punctual and reliable
Languages
English
Professional Working
Timeline
Cashier Team Lead
Pollo Campero
2025.11 - CurrentRead More
Food Expeditor
Dunkin' Donuts
2025.09 - 2025.11Read More
Cashier
Campos Famous Burritos
2017.06 - 2020.11Read More
Simi Valley United School District
High School Diploma
Read More