Elida Morales
Pollo Campero
White Marsh,MD
1
Language
9
years of professional experience
Dedicated cashier team lead with a focus on efficient service, cash handling, and customer satisfaction. Proven ability to train staff and resolve complaints, driving loyalty and enhancing the customer experience.
Work History
Cashier Team Lead
9 Months- Supervised cashier team, ensuring efficient customer service and accurate transactions.
- Trained new cashiers on operational procedures and customer interaction best practices.
- Resolved customer complaints, enhancing overall satisfaction and loyalty.
- Implemented cash handling procedures to maintain accuracy and reduce discrepancies.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Food Expeditor
2 Months- Coordinated food orders to ensure timely delivery and customer satisfaction.
- Monitored inventory levels and communicated needs to kitchen staff.
- Streamlined communication between front-of-house and back-of-house teams.
- Trained new staff on food expediting processes and best practices.
- Assisted in inventory management to prevent overstocking or shortages of ingredients.
Cashier
3 Years 5 Months- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with menu selections and provided product recommendations.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Maintained cleanliness and organization of the dining area and cashier station.
- Handled cash, credit, and digital payments accurately to ensure a smooth checkout experience.
- Trained new cashiers on operational procedures and customer service standards.
- Resolved customer inquiries and complaints promptly to enhance satisfaction levels.
Education
High School Diploma
Skills
Customer service
Team leadership
Problem-solving
Cash handling
Punctual and reliable
Languages
English
Professional Working
Timeline
Cashier Team Lead
Pollo Campero
11.2025 - CurrentRead More
Food Expeditor
Dunkin' Donuts
09.2025 - 11.2025Read More
Cashier
Campos Famous Burritos
06.2017 - 11.2020Read More
Simi Valley United School District
High School Diploma
Read More