Elida Palafox
Phoenix,AZ
Summary
Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.
Overview
9
9
years of professional experience
Work History
Billing Specialist
Coram CVS Specialty Infusion Services
2020.08 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Provided excellent customer service, developing and maintaining client relationships.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
Customer Service Representative
Conduent Business Services
2017.02 - 2019.01
- Gathered documents and/or completed data entry to determine eligibility for benefits of SNAP (Supplemental Nutrition Assistance Program, TANF, and medical assistance.
- Responsible for responding to customer inquiries and complaints regarding company records, contract renewals, and providing information.
- Completed interviews lasting approximately 30 to 60 minutes with clients who are seeking public assistances.
- Provide excellent customer service as well as be empathetic to client situations. communicate effectively with clients both internal and external.
Retention Specialist
Direct Energy
2015.02 - 2016.02
- Become familiar with Direct Energy business and specifically understand the values proposition for each product offered.
- Build and maintain relationships with current and prospective customer.
- Communicate with our customers addressing their needs concerns to: Engage interest, motivate change, and stimulate action.
- Respond to all customer inquiries in a timely manner providing accurate information and creating a positive customer service.
Education
High School Diploma -
West Phoenix High School
Phoenix, AZSkills
- Customer Service
- Microsoft Office
- Billing Statement Review
- Problem Solving Aptitude
- Time Management Abilities
- Multitasking Capabilities
- Patient Billing Assistance
Timeline
Billing Specialist
Coram CVS Specialty Infusion Services
2020.08 - Current
Customer Service Representative
Conduent Business Services
2017.02 - 2019.01
Retention Specialist
Direct Energy
2015.02 - 2016.02
High School Diploma -
West Phoenix High School
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