Elidia Tejeda
West Wendover
Summary
Office supervisor with proven expertise in resolving customer complaints and optimizing workflows. Focused on enhancing customer satisfaction and driving operational efficiency through strategic improvements.
Overview
30
30
years of professional experience
Work History
Office Supervisor
Wendover Ambulance
West Wendover
02.2017 - Current
- Supervised daily office operations and maintained workflow efficiency.
- Resolved customer complaints regarding products or services offered by the company.
- Processed invoices from vendors in a timely manner to avoid late payment penalties.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Reviewed files and records to obtain information and respond to requests.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer complaints or answered customers' questions.
Accounting Clerk
Peppermill Casino
West Wendover
05.2016 - 02.2017
- Supported audit processes by organizing necessary documentation and reports.
- Collaborated with team members to streamline accounting procedures and workflows.
- Responded to internal inquiries regarding account discrepancies and transactions.
- Updated accounting ledger and journals with updated transaction information.
- Performed daily general ledger entries to record financial transactions accurately.
- Generated financial reports for management review on a regular basis.
- Checked figures and postings for correct entry and proper codes.
- Matched orders with invoices and recorded required information.
- Checked postings and documents for correctness, accuracy and proper coding.
Reception Clerk
New Frontier Rv Park
Winnemucca
10.2015 - 04.2016
- Greeted guests and checked in visitors at the front desk.
- Answered phone calls and provided information about park amenities.
- Managed reservations using park management software efficiently.
- Processed payments and handled cash transactions accurately.
- Assisted guests with inquiries and resolved concerns promptly.
- Maintained cleanliness and organization of the reception area daily.
- Provided excellent customer service by responding to inquiries in a timely manner.
- Greeted visitors warmly and made them feel welcome in the office environment.
- Assisted with other duties as assigned by supervisor.
- Maintained a clean and organized reception area, including arranging furniture and decor items.
- Processed payments from customers using cash register system or credit card reader.
- Greeted customers and provided them with information regarding services offered by the company.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Managed company database and ensured the accuracy of contact information.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Greeted customers, answered general questions and directed to appropriate locations.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Maintained business office inventory and equipment by checking stock for needed supplies.
Sales Associate
Walmart
Vernal
02.2015 - 09.2015
- Assisted customers in locating products throughout the store.
- Maintained organized and stocked merchandise displays on the sales floor.
- Processed customer transactions accurately at the checkout register.
- Resolved customer inquiries and concerns effectively and promptly.
- Conducted inventory checks to ensure product availability and accuracy.
- Promoted special offers and loyalty programs to encourage customer engagement.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Processed transactions using a point-of-sale system.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Conducted inventories on a regular basis to track stock levels.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Described merchandise and explained use, operation and care.
- Bagged or packaged purchases and wrapped gifts.
Casino Manager
Leisure Gaming
West Wendover
11.2012 - 01.2015
- Managed daily operations of gaming floor and customer service areas.
- Coordinated staff scheduling and training for optimal performance.
- Oversaw compliance with gaming regulations and company policies.
- Implemented promotions and events to enhance customer engagement.
- Resolved customer complaints and ensured satisfaction during visits.
- Analyzed operational reports to identify areas for improvement.
- Led team meetings to discuss goals, updates, and staff feedback.
- Resolved customer complaints in a timely manner while maintaining positive relationships with patrons.
- Performed regular audits of cash handling processes within the casino premises.
- Inspected gaming equipment on a regular basis to ensure proper functioning and safety.
- Prepared reports related to gaming activities such as revenue generated from slots or tables games.
- Maintained accurate records of transactions related to gaming activities such as winnings, losses, payouts.
- Assisted in resolving disputes between customers or staff members when necessary.
- Organized various social events such as tournaments or charity fundraisers at the casino.
- Conducted regular performance evaluations of employees to identify areas for improvement and develop action plans accordingly.
- Ensured compliance with all applicable laws, regulations, ordinances, and gaming rules.
- Coordinated staff recruitment efforts including interviewing potential candidates and making hiring decisions.
- Managed daily operations of slot machines, table games, sports betting, race book and other gaming activities in accordance with established standards.
- Monitored security surveillance systems to detect any suspicious activity within the casino premises.
- Analyzed customer feedback to enhance service levels and improve operational efficiency.
- Resolved customer complaints and payout errors.
- Assessed staffing levels to verify proper shift coverage, staff rotations and breaks.
- Established work schedules and station arrangements for daily shifts.
Front Office Receptionist
Nevada Health Centers
West Wendover
02.2008 - 10.2012
- Greeted patients and visitors with professionalism and warmth.
- Managed incoming calls and directed them to appropriate staff members.
- Scheduled appointments using electronic health record systems efficiently.
- Maintained patient records with attention to detail and confidentiality.
- Assisted in billing inquiries and clarified insurance information for patients.
- Coordinated office supplies and inventory to ensure smooth operations.
- Collaborated with healthcare providers to streamline patient check-in processes.
- Answered phone calls, transferred calls, took messages, and provided information to callers.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Ensured that front desk area was well organized at all times.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Responsible for opening and closing the office on time each day.
- Scheduled appointments for clients and recorded all client data into the system.
- Greeted visitors and verified reasons for visit and appointment information.
- Provided excellent customer service by responding promptly to inquiries and requests from clients, customers in person or via telephone, email.
- Resolved customer complaints in a timely fashion while adhering to company policies and regulations.
- Greeted customers and visitors in a professional manner.
- Determined needs of visitors and provided information or solutions.
- Received payments from customers and processed credit card transactions accurately.
- Entered new client data into database systems accurately.
- Maintained confidentiality of customer information at all times.
- Communicated with outside offices to obtain records and transfer files for needs.
- Conducted transactions, confirming patient information, and processing according to standard protocol.
- Kept offices organized and well-stocked to maximize operational efficiency.
- Contributed to team effort by accomplishing related tasks as needed.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Input customer data into reservation systems and updated to reflect room changes.
- Maintained a clean and organized reception area to uphold company image.
- Managed company calendar and scheduled events.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
HR Manager
Red Garter Casino
West Wendover
02.1996 - 03.2008
- Streamlined onboarding processes for new hires in alignment with casino protocols.
- Created and maintained personnel records, such as hiring documents, benefits information and payroll data.
- Monitored attendance records and leave requests for accuracy and completeness.
- Collaborated with other departments to create a positive work environment that promotes collaboration among teams.
- Responded promptly to employee inquiries about policies or procedures.
- Administered employee benefits and led open enrollment process, informing and coaching employees.
- Developed processes for onboarding new hires into the organization's culture.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
- Managed compensation, insurance and vacation days within employee benefits programs.
- Helped with employee transfers and referrals.
- Reported on workplace health and safety compliance to superiors.
Education
High School Diploma -
Woodrow Wilson High School
Long Beach, CA06-1987
Skills
- Office management
- Invoice processing
- Workflow optimization
- Customer complaint resolution
- Payroll administration
- Document organization
- Problem solving
- Team collaboration
- Regulatory compliance
- Effective communication
- Document management
- Documentation and control
- Clerical support
- Organizational skills
- Customer service
- Mail handling
- Customer relations
Languages
English/Spanish
Professional
A1
Timeline
Office Supervisor
Wendover Ambulance
02.2017 - Current
Accounting Clerk
Peppermill Casino
05.2016 - 02.2017
Reception Clerk
New Frontier Rv Park
10.2015 - 04.2016
Sales Associate
Walmart
02.2015 - 09.2015
Casino Manager
Leisure Gaming
11.2012 - 01.2015
Front Office Receptionist
Nevada Health Centers
02.2008 - 10.2012
HR Manager
Red Garter Casino
02.1996 - 03.2008
High School Diploma -
Woodrow Wilson High School