Elienit Maldonado
Kissimmee,FL
Summary
Customer-oriented General Manager with ten years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
8
8
years of professional experience
Work History
General Manager
All Uniform Wear
Kissimmee, FL
05.2016 - Current
- Conducted regular meetings with senior management team to review progress against established objectives.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Recruited, interviewed and hired qualified staff for open positions.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Identified needs of customers promptly and efficiently.
- Understood and followed oral and written directions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Associate of Science - Nursing
Valencia College
Orlando, FL05-2028
Skills
- Customer Retention
- Account Management
- Distribution Management
- Service Quality Improvement
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
General Manager
All Uniform Wear
05.2016 - Current
Associate of Science - Nursing
Valencia College
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