Eliesbel Aurelio Fortis
Pennsauken,NJ
Summary
Dedicated Shift Leader promotes quality assurance, issue resolution and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.
Overview
4
4
years of professional experience
Work History
Shift Leader
Dunkin' Donuts
Cinnaminson, NJ
01.2022 - Current
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Delegated tasks to employees and monitored activities and task completion.
- Checked orders for quality and completeness.
- Educated customers about offerings, promotions and pricing to boost sales.
- Coached team members to increase productivity and reduce workplace accidents.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Managed daily workflow and scheduled staff for adequate coverage.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Evaluated employee performance, delivering individualized feedback and praise.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
TSA Agent
TSA
Philadelphia, PA
11.2021 - 01.2022
- Guarded restricted areas to prevent unauthorized entry.
- Verified photo IDs and tickets to allow guests passage.
- Upheld strong customer service standards while completing screenings.
- Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
- Monitored and conducted passenger screening.
- Utilized metal detectors, wands and X-ray screening machines to perform thorough check of individuals, belongings and cargo.
- Communicated and coordinated responses to suspicious activities.
- Coordinated and maintained smooth passenger traffic flow through airport security checkpoints.
- Watched each individual to assess demeanor and look for suspicious behavior.
- Provided security and protection to travelers across all transportation sectors.
Shift Leader
Dunkin' Donuts
Cinnaminson, NJ
02.2020 - 05.2021
- Same as listed above
Education
High School Diploma -
Pennsauken High School
Pennsauken, NJ06.2021
Skills
- Security Procedures Adherence
- Problem-Solving
- Interpersonal Relations
- Role Modeling
- Flexible Schedule
- Shift Scheduling
- Policy and Procedure Enforcement
- Conflict Resolution
- Employee Attendance Monitoring
- Assigning Work
- Staff Supervision
- Customer Service Management
- Team Collaboration and Leadership
- Verbal and Written Communication
- Training Assistance
- Cash Sales Counts
- Inventory Counts
- Staff Development
- Team Supervision
- POS System Operation
- Issue Resolution
- Experience in Leadership
- Reliable & Trustworthy
- Active Listening
- Planning & Organizing
Timeline
Shift Leader
Dunkin' Donuts
01.2022 - Current
TSA Agent
TSA
11.2021 - 01.2022
Shift Leader
Dunkin' Donuts
02.2020 - 05.2021
High School Diploma -
Pennsauken High School
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