Eliezer Reyes
Houston,TX
Summary
Bilingual: Fluent, strong writing and oral skills in English and Spanish.
Excellent customer service and organizational skills.
Ability to work under pressure in a fast-paced setting with tight deadlines.
Excellent phone etiquette when dealing with diverse clients.
Overview
15
15
years of professional experience
Work History
Franchise Development Consultant
Coverall North America
Houston, TX
06.2015 - Current
- Coach and develop franchise owners and conduct yearly business reviews
- Conduct initial walk-through of new customer with the franchise business owner
- Conduct Coverall Brand Standard visits with the franchise owner at their customer sites to ensure quality service
- Document and complete appropriate records and business forms in a timely manner
- Work as a partner with the franchise owners to identify and assist in their selling of additional special services such as strip/wax, carpet cleaning, window cleaning etc.
Field Account Manager
Prestige Maintenance USA
Houston, TX
03.2013 - 06.2015
- Contribute to clean and comfortable working environments for clients by supervising and coordinating a team of up to ten employees
- Plan, coordinate, and delegate responsibilities to the cleaning team to ensure safe, timely and efficient services are provided at various department stores
- Hire, train and motivate employees to ensure a high level of work performance in accordance with established standards, including the safe and responsible use of equipment, cleaning supplies and chemicals
- Monitor, coordinate and reorder supplies, cleaning equipment and other items as required to meet operational demands of the company
- Oversee the safe and efficient use of cleaning equipment; and ensure machines are well maintained
- Ensure cleaning chemicals and equipment are stored safely, disposal of waste into correct receptacles
- Travel and inspect various worksites to ensure standards are met, including approved Health and Safety and Environmental practices, policies, and company guidelines.
Customer Service Rep/ Sales Associate
State Farm Insurance Agency
Houston, TX
12.2009 - 12.2012
- Processed quotes, assured sales and completed applications
- Solicited existing clients for new line of business sales
- Processed financial reviews for new and existing customers
- Answered phones and assisted customers with both auto and home insurance concerns
- Trained new employees on quoting auto and commercial insurance
- Marketing experience- by phone or in person by visiting apartment complexes to offer services and door to door commercial insurance sales.
Education
High School Diploma -
Robert E. Lee High School
Houston, TX05-1998
Skills
- Appointment Scheduling
- Interpreting
- Inventory Control
- Hiring/Training
- Record keeping/ file maintenance
- Communication
- Cash management
References
Will be provided upon request.
Timeline
Franchise Development Consultant
Coverall North America
06.2015 - Current
Field Account Manager
Prestige Maintenance USA
03.2013 - 06.2015
Customer Service Rep/ Sales Associate
State Farm Insurance Agency
12.2009 - 12.2012
High School Diploma -
Robert E. Lee High School
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