Elif Ozkaya
Wake Forest,NC
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Guest Advocate
Target
08.2023 - Current
- Enhanced guest experience by providing exceptional customer service and addressing inquiries promptly.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
- Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
Sales Representative
LC Waikiki
03.2021 - 12.2021
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Shipping Clerk
Trendyol
01.2019 - 01.2020
- Enhanced overall productivity by maintaining a well-organized and efficient work area.
- Consistently met customer satisfaction goals through diligent attention to detail and commitment to delivering high-quality service in every shipment handled.
- Improved shipping efficiency by streamlining packing and labeling processes.
Waitress
Buhara Fish Meat House
06.2016 - 07.2018
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Education
Bachelor of Science - Business Administration
Indiana University Bloomington
Bloomington, IN05.2028
High School Diploma -
Abdulhamid Han High School of Science
Aksaray06.2017
Skills
- Guest Relations
- Exceptional Communication
- Data entry accuracy
Languages
English
Full Professional
Japanese
Full Professional
Turkish
Native or Bilingual
Timeline
Guest Advocate
Target
08.2023 - Current
Sales Representative
LC Waikiki
03.2021 - 12.2021
Shipping Clerk
Trendyol
01.2019 - 01.2020
Waitress
Buhara Fish Meat House
06.2016 - 07.2018
Bachelor of Science - Business Administration
Indiana University Bloomington
High School Diploma -
Abdulhamid Han High School of Science