Destiny Washington
Brooklyn
Summary
Dynamic Guest Advocate at Target with a proven track record in delivering exceptional customer service and resolving complaints effectively. Skilled in payment processing and fostering teamwork, I enhanced guest satisfaction through proactive engagement and training initiatives, ensuring a welcoming environment and loyalty retention. Committed to excellence in guest relations and service quality.
Overview
1
1
year of professional experience
Work History
Guest Advocate
Target
08.2024 - Current
- Delivered exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Facilitated product knowledge training sessions for new team members to enhance service quality.
- Collaborated with team members to ensure a welcoming store environment for all guests.
- Engaged with guests to gather feedback, contributing to service improvements and guest satisfaction.
- Processed transactions efficiently, ensuring accuracy and adherence to cash handling procedures.
- Maintained cleanliness and organization of sales floor to enhance the shopping experience.
- Resolved guest complaints professionally, ensuring positive outcomes and loyalty retention.
- Trained new hires on company policies and customer service protocols to promote compliance.
Education
High School Diploma -
Brooklyn School For Music And Theater
Brooklyn, NYBusiness Administration
Kingsborough Community College
Brooklyn, NYSkills
- Customer service
- Complaint handling
- Payment processing
- Flexible schedule
- Guest accommodations
- Guest relations
- Stress tolerance
- Cash handling experience
- Teamwork and collaboration
- Customer relations
Timeline
Guest Advocate
Target
08.2024 - Current
High School Diploma -
Brooklyn School For Music And Theater
Business Administration
Kingsborough Community College